Lighting Department Operations Manager - LD Systems

Job Description:

Whatever it takes to ensure success for all things relating to the LD Systems Dallas Lighting department.

Personnel:

• Manage full time staff in lighting department (warehouse, repair, techs)
• Assist with hiring and scouting new staff as needed, and develop and train existing staff
• Manage freelance tech roster, and scout fresh new freelance talent as needed
• Negotiate pay and expectations with freelance techs as needed for shows and prep
• Oversee administrative duties for fulltime staff such as timeclock payroll verification, time off scheduling requests, annual review, and any HR issues
• Train staff on operational procedures and policies and enforce them
• Request temp personnel as needed for warehouse prep and projects

Inventory:

• Ensure inventory accuracy in company inventory program
• Allocate gear to shows accurately in inventory program
• Help develop and oversee QC procedures to ensure gear remains in good working condition
• Help with procuring subrental or purchase solutions when necessary to resolve shortages
• Help with purchasing suggestions and decisions for new inventory or supplies or tools

Show Design and Execution:

• Help ensure that our end product is successful, whether a large show or a small dry rental
• Help ensure client satisfaction with our gear and our crew and our support
• Help with lighting design for shows, using Vectorworks and other software as needed. Train others on the team to help with show design as well.
• Visit and assist with events as needed to oversee crew and final product quality assurance and client satisfaction

Collaboration:

• Be a bridge between other departments, working together for efficient solutions
• Be a bridge between Lighting Techs and Sales, gather info from Sales, clarify and fill in details and help translate that vision into a reality that Lighting Techs can execute
• Be a bridge between other LD and CG offices, working towards consistent practices, helping with inventory transfer requests
• Support sales with guidance and training and lighting expertise
• Be an advocate for your department's bandwidth, and communicate that to Sales, Operations Manager, and others as needed. Raise concerns to Sales against adding more lighting work if available resources can't successfully support the work, but also work with Sales and others to find solutions. In times of excess bandwidth, offer support to other departments or projects.

Warehouse:

• Oversee storage and layout of lighting and rigging portions of warehouse
• Help oversee and monitor consumable supplies
• Oversee best practices for safety around the entire warehouse and in loading trucks and operating forklift
• Ensure that lighting department employees are working safely and efficiently in the warehouse and are securing their areas and equipment properly at the end of the work day

Hours: 9am to 6pm are the standard assumed office/warehouse hours, but may flex as needed based on shows and projects

Performance Goals:

• Maintain a positive attitude and dispel negativity from others in the workplace
• Lead by example
• Welcome input and ideas and collaboration from others
• Strive to multi-task by delegating tasks to team members
• Actively manage LD staff to accomplish high department efficiency and productivity
• Maintain a big picture perspective - delegate micro tasks to keep a macro view