Accounting Supervisor

11/3/2026

10/20/2026

Accounting Officer

City of Franklin Company

109 3rd Ave S

Franklin

TN

United States of America

Onsite

Description

City of Franklin

Salary Range: $78,152 - $91,944/Annually

for Benefits Information:

https://acrobat.adobe.com/id/urn:aaid:sc:US:6d8b22a2-9100-428b-9e4f-3e6c0ea61a20

I. Purpose of Job

Under limited supervision, this role provides comprehensive accounting and service support for the Billing and Licensing Department and oversees and manages financial functions within the department. Responsibilities include assessment loan maintenance, performing reconciliations, creating, maintaining, and analyzing reports, providing customer service, and managing accounts receivable.

Provides strategic guidance and support regarding financial processes. Executes supervisory duties.

II. Essential Job Duties

A. Manages Financial, Licensing/Permitting, and Tax Functions for the Department

• Manages processing of new beer permit applications and oversees agenda preparation for monthly beer board meeting
• Oversees business licensure and renewals for the City of Franklin and assures that compliance standards are met.
• Oversees monitoring of major delinquencies and issuance of demand notifications; oversees issuance of warrants and/or turnover of accounts to collection agency as necessary.
• Oversees the processing of miscellaneous receipts for other departments as needed for Finance.
• Receives invoices from various vendors and processes and codes same for payment.
• Manages processing of monthly hotel/motel tax returns.

B. Loan services

• Creates, maintains, and updates accurate electronic and paper loan records.
• Calculates new special assessment districts and recalculates existing districts using updated assessed values.
• Monitors payment progress, identifies trends and variances and implements corrective actions while recommending potential improvements to Director as appropriate.
• Calculates and distributes delinquent report and calculates and applies penalties manually.
• Creates and maintains amortization schedules.

C. Reporting and Reconciling

• Completes daily reconciliation of all transactions that credit the City of Franklin accounts receivable bank account and submits completed spreadsheet to Finance by monthly deadline.
• Reconciles Building and Neighborhood Service’s daily transactions.
• Analyzes and reconciles data from City’s project management system with bank deposits and system entries completed by multiple departments.
• Prepares and organizes the monthly sales tax report and processes payment with the State by the monthly deadline.
• Maintains financial controls and assures operational consistency by understanding, communicating, and complying with policies and procedures related to customer agreements.
• Obtains the monthly Local Option Sales tax for the City of Franklin and updates the report to be distributed to the Billing and Licensing Director, Assistant City Administrator, and Finance Department.
• Receives property tax data from the County and updates and distributes the report to the Billing and Licensing Director, Assistant City Administrator, and Finance Department.
• Creates additional comparison reports for review and analysis by the Billing and Licensing Director, Assistant City Administrator, and Finance Department regarding sales tax and hotel/motel data.
• Provides monthly Hotel/Motel receipts to the Director of Finance and Administration for the Visitor’s Bureau.
• Completes the monthly change drawer count to verify it balances.
• Assists colleagues with general ledger coding for payments and receipts.
• Pulls data and updates reports for the Annual Comprehensive Financial Report and the Annual Water Audit Report.
• Advises and assists Billing and Licensing Director in preparation of departmental operating budget.
• Serves as office manager in the absence of Billing and Licensing Director and Billing and Licensing Manager.
• Responsible for administrating and maintaining user profiles in electronic payment system.
• Primary contact for external agencies regarding miscellaneous tax reporting.

D. Customer service

• Educates customers and coworkers on the policies and terms related to particular obligations to the City of Franklin serving as the departmental subject matter expert.
• Independently resolves product or service problems by clarifying the customer’s need or issue; determining the cause of the problem; exercising discretion to select and explain the best solution to solve the problem; and following up to ensure closure.
• Supports, advises, and assists cashiers and customer service employees with customer inquiries.
• Supports, advises, and assists Financial Technicians daily with procedures and best practices, and provides discretionary decisions regarding the processes.

E. Performs Supervisory Duties

• Handles employee concerns and problems, directs work, counsels disciplines, and completes employee performance evaluations.
• Handles customer concerns and complaints when escalated.
• Makes decisions regarding personnel actions such as promotion and hiring.
• Trains or schedules training of personnel in the essential functions of customer service for accounting, taxes, licenses, and permits.
• Creates, maintains, and adjusts employee schedules as needed.
• Reviews employee timecards for accuracy of time worked and leave used and adjust or approve as necessary.
• Creates new user profiles and updates current profiles in payment system through outside vendors.

III. Other Job Duties

• Performs other job duties as assigned, including:
• Perform related duties and responsibilities to assist other employees in the department as required.

IV. Primary Job Challenges

Primary challenges of this position include understanding loans and effectively communicating agreements to customers.

V. Equipment Operated

Computer and other office equipment such as printers and fax machines

VI. Key Competencies Required

Job Content Knowledge: Has considerable knowledge of the policies, procedures, and activities of the City and accounting practices as they pertain to the performance of duties relating to the position. Is knowledgeable of clerical, bookkeeping, ledger maintenance, tax reporting, and billing/collection practices as necessary in the completion of daily responsibilities.

Has comprehensive knowledge of the terminology, principles, and methods utilized within the department. Is knowledgeable and proficient with computers. Perform data entry and to type accurately with appropriate speed.

Manage business operations and use proper judgement in the absence of the director and manager.

Language Skills

• Read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Write speeches and articles for publication that conform to prescribed style and format.
• Effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills

• Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Apply concepts of basic algebra and geometry.

Reasoning Ability

Define complex problems, collect data, establish facts, and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Teamwork

Develops constructive and cooperative working relationships with others. Encourages others to express their ideas and opinions. Provides input into identifying and solving problems.

Anticipates need of others for information about job tasks and work environment and provides it to them in a timely manner. Willingly assists others with job tasks when appropriate.

VII. Physical Demands and Work Environment

Physical Demands: Performance of the essential duties of this job requires the incumbent to:

• Remain in a stationary position 50% of the time.
• Occasionally move about inside the office/building to access file cabinets, office machinery, the public, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer, printer, and telephone.
• Regularly positions self to maintain office area and items needed to complete daily tasks.
• Regularly communicates information and ideas so others will understand. Exchange accurate information in these situations.
• Occasionally moves/transports up to 10 pounds.

Work Environment

Performance of the essential duties of this job requires:

• The work environment is moderately noisy (examples: business office with computers and printers, light traffic).

Minimum Requirements

VIII.

Qualifications

Education and Experience: The required knowledge, skill, and abilities to satisfactorily perform job duties are normally acquired through obtaining a Bachelor’s degree (B.A) from a four-year College or university, plus a minimum of five (5) years of related experience and/or training; or an equivalent combination of education and experience.

Preferred Certifications/Licenses:

• Certified Municipal Finance Officer (CMFO)

The City of Franklin is dedicated to providing equal opportunity for employment to all applicants without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other protected class. The City of Franklin adheres to Title VI as well as Title VII.