Systems Engineer

Systems Engineer

TLDR - Generally speaking, Engineers design and build new solutions while Administrators maintain existing solutions. Candidates will require a minimum (5+) years of directly related engineering experience designing, implementing and securing critical servers and system infrastructure in enterprise environments. This is not an entry level position.

Block 5 Technologies is a busy and growing MSP in southern NH, looking to add an experienced, customer-facing systems engineer to our team! We need a team player to help with project deployments, and assistance with ongoing support of our client environments. We are seeking a candidate with blend of technical and soft-skills that will allow us to provide efficient service to our customers with a white-glove touch.

We pride ourselves on being a customer service organization that utilizes technology... the relationship we build with our partners is what sets us apart.

US CITIZENSHIP REQUIRED

Please note, due to the many law enforcement agencies we work with, all candidates must be current United States citizens, undergo a thorough criminal background check and complete CJIS Level 4 certification as a requirement of obtaining employment with Block 5 Technologies.

Costs associated with the background checks, visiting a local police department for fingerprinting, being cleared by the FBI for CJIS vendor relations, and completing CJIS Level 4 training will be covered by Block 5 Technologies and completed during employee’s normal business hours.

Although we work with many vendors, our typical environments consist primarily of: Physical Servers - Dell, HPE Hypervisors - VMware, Hyper-V Storage - TrueNAS, HP, Dell Firewalls - Fortinet, SonicWALL Switching - Aruba, Cisco, Meraki, Dell Wireless - Fortinet, Aruba, Meraki

This position will start daily out of our Londonderry, NH office and require some light and local daytime travel. This role will typically visit clients to inspect new project prospects, replace critical infrastructure and prepare new systems / upgrades to transition into long term support.

Some remote work is available but it's difficult to rack, stack, and cable equipment remotely... with that in mind, this position does come with a well appointed workstation setup and their own office.

Responsibilities include, but are not limited to

Project Team:

• Participate in the planning, implementation and management of:
• Windows domain server deployments / upgrades / documentation
• Prospective new client environment assessments
• Infrastructure / Construction Project Upgrades
• Server / Software / Connectivity / Security Upgrades

Service Team:

• Operate as an upper-tier engineer for T2/T3 escalations
• Provide remote and onsite support to critical customer infrastructure
• Implement and utilize monitoring tools to identify and resolve issues
• Contribute to process improvement efforts

Required Experience:

• 5+ years of designing, implementing, and managing Windows domain infrastructure
• Creating new domains, migrating existing domains to new versions / equipment
• On-prem Active Directory, Azure AD / Entra ID, Hybrid-Cloud
• Advanced experience working with AD, DHCP, DNS, GPMC, CA, NTP, RADIUS
• Remote Desktop Services Collections, Thin/Zero-Client's
• VMware vSphere ESXi and vCenter Server Deployments and Upgrades
• Deployment of new hypervisors, upgrades, PV2/V2V
• NAS / Storage appliances, primarily for ESXi clusters and or backup repositories
• Enterprise Backup BDR/DR (Veeam Service Provider / Cloud Connect)
• Demonstrable advanced Tier 2+ troubleshooting skills
• Implementation and design (upgrades / greenfield / new construction)

Desired Qualities:

• Excellent written, verbal and interpersonal skills
• Conscientious approach to client and office relationships
• Desire to be a part of our successful continued growth
• Someone who truly enjoys helping others
• Strong focus on customer satisfaction
• Mindful of business continuity

Following items are a plus:

• Experience in multi-client IT / Managed Services environments
• PSA/RMM experience, monitoring/auditing/compliance
• Endpoint security tools, EDR/XDR/SIEM experience
• Experience with project management
• Relevant industry certifications

Job Type: Full-time

Job Type: Full-time

Pay: $100,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Are you a United States citizen?

Please note, due to the many law enforcement agencies we work with, all candidates must be current United States citizens, undergo a thorough criminal background check and complete CJIS Level 4 certification as a requirement of obtaining employment with Block 5 Technologies.

Education:

• Associate (Required)

Experience:

• Windows Domain Administration: 5 years (Required)
• Tier 2+ Troubleshooting: 5 years (Required)

Ability to Commute:

• Londonderry, NH 03053 (Required)

Work Location: In person