Director Product Management - Agentic Commerce

Job Title

As the Director Product Management, Agentic Commerce you will define and drive the vision, strategy, roadmap, and measurable outcomes for products that enable Best Buy to compete in AI-powered discovery, recommendation, shopping, and commerce. This leader will translate customer needs and enterprise and AI strategies into business value.

Operating with minimal guidance, the Director will lead a complex product portfolio and develop Product Managers; set objectives, outcomes, and priorities using customer insights, business metrics, technical feasibility, and strategic value; and align Engineering, User Experience, Digital Commerce, Marketing, Data & Analytics, AI Transformation, Legal, Privacy, and external AI platforms.

The portfolio includes the structured data and API capabilities needed to position AI platforms as a discovery gateway for commerce.

This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.

What you’ll do

• Define and drive the vision, strategy, and roadmap for Best Buy’s Agentic Commerce portfolio, shaping the company’s role in AI-powered shopping, discovery, recommendation, and transaction experiences.
• Translate customer and business needs into measurable product outcomes, prioritizing investments, experiments, and teams based on customer value, business viability, technical feasibility, risk, and strategic impact.
• Champion customer obsession and continuous discovery, using customer insights, research, data, and experimentation to identify needs, build trust, improve adoption, and strengthen experiences.
• Lead product innovation and portfolio decision-making, guiding teams through test-and-learn cycles and determining when to build, buy, partner, pilot, scale, or stop.
• Establish portfolio measurement and cross-functional execution, aligning Product, Engineering, UX, Commerce, Data & Analytics, Finance, Legal, Privacy, Security, and other partners around priorities, dependencies, success measures, and outcomes.
• Lead and develop high-performing product teams, setting clear outcomes, empowering decision-making, strengthening product practices, and building future product leadership capability.

Basic qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, Marketing, or a related field.
• Six or more years of relevant Product Management experience, including experience in areas such as product development, user experience, product strategy, or related disciplines.
• Five or more years of direct people-management and team-leadership experience.
• Demonstrated experience defining and driving the vision, strategy, and roadmap for a highly complex product line or portfolio.
• Demonstrated ability to use customer, product, and business data to make prioritization and investment decisions.
• Experience leading multiple product teams and building alignment across a matrixed organization.
• Experience translating ambiguous customer and business problems into clear product outcomes.

Preferred qualifications

• Ten or more years of directly related product management experience.
• Six or more years of people-management and team-leadership experience.
• Experience leading customer-facing digital commerce, marketplace, search, recommendation, personalization, or platform products.
• Experience with AI-enabled products, agentic systems, conversational experiences, machine learning, or generative AI.
• Experience developing products that rely on APIs, structured product data, external platforms, or complex technology ecosystems.
• Experience working with large technology platforms, strategic partners, or emerging technology providers.
• Experience with retail, consumer technology, digital marketplaces, or other fast-paced consumer product environments.
• Understanding of responsible AI, customer trust, data privacy, platform governance, and technology risk considerations.

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:* Competitive pay

• Generous employee discount
• Physical and mental well-being support

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves.

Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.

Tomorrow works here.™

Best Buy is an equal opportunity employer.

Position Type

Full time