Director of Product Management - Internal AI Tools

As the Director of Product Management, Enterprise AI Tools, you will define and lead Best Buy’s employee AI product strategy, roadmap, adoption, governance, and value realization. This leader owns the employee experience for secure, scalable access to Microsoft Copilot, Anthropic, OpenAI, and future enterprise AI platforms within the AI Transformation organization.

Operating with significant autonomy, this leader will drive strategy and execution across AI-enabled productivity, licensing, access, adoption, vendor roadmaps, governance, and value measurement. They will partner across AI Transformation, Enterprise Learning, Security, Legal, Privacy, Finance, Technology, and the business to deliver measurable employee and enterprise value.

This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non‑Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.

What you’ll do* Define and drive the enterprise AI tools strategy and roadmap, establishing a scalable portfolio across Copilot, Anthropic, OpenAI, enterprise agents, AI workspaces, and emerging technologies.

• Own end-to-end employee AI product experiences, defining product outcomes, roadmaps, experience standards, and priorities across productivity, collaboration, search, assistants, knowledge work, and workflow acceleration.
• Drive enterprise AI adoption and workforce enablement, partnering with Enterprise Learning and business teams to improve employee readiness, utilization, productivity, and sustained value.
• Lead AI product lifecycle and investment decisions, guiding build, buy, partner, and scale decisions while managing vendor capabilities, licensing, feature evaluations, and roadmap alignment.
• Establish enterprise product and Responsible AI standards, ensuring tools align with security, privacy, data, identity, architecture, compliance, governance, and responsible AI requirements.
• Measure and optimize business value, using adoption, employee feedback, productivity, satisfaction, spend efficiency, and workforce impact to inform executive reporting, investment decisions, and continuous product improvement.

Basic qualifications* Bachelor’s degree in Information Technology, Computer Science, Business, Engineering, Product Management, or a related field.

• 10+ years of product management experience leading complex technology products, platforms, or enterprise capabilities.
• 6+ years of people leadership or demonstrated leadership in highly matrixed organizations.
• Experience defining product vision, strategy, roadmaps, measurable outcomes, and enterprise adoption plans.
• Demonstrated ability to influence senior leaders and work across technology, business, legal, security, and operational functions.

Preferred qualifications* Experience with Microsoft Copilot, M365, OpenAI, Anthropic, generative AI, conversational AI, or agentic systems.

• Experience managing AI platform, SaaS, or technology vendor relationships.
• Knowledge of responsible AI, privacy, security, governance, licensing, and AI risk frameworks.
• Experience measuring adoption, productivity, and organizational impact in a large enterprise, digital, or retail environment.

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:* Competitive pay

• Generous employee discount
• Physical and mental well-being support

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves.

Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.

Tomorrow works here.™

Best Buy is an equal opportunity employer.

Position Type

Full time