Senior Product Manager, Payments

Role Summary We are seeking a Senior Product Manager with deep, hands-on experience building and managing payment products and payment platform integrations. This individual will own strategic and day-to-day product responsibilities across payment workflows, including credit and debit card processing, ACH, MoneyGram, lockbox services, and other online and alternative payment methods.

The ideal candidate combines strong payments-domain expertise with senior-level product leadership, technical fluency, and the ability to drive execution across Product, Engineering, Design, QA, Operations, Finance, and external payment partners.

What You’ll Own

• Own the product strategy, roadmap, prioritization, and execution for payment capabilities across the platform.
• Lead payment initiatives from discovery through launch, including requirements definition, business rules, UX flows, technical dependencies, testing, rollout, and post-launch optimization.
• Drive improvements to payment acceptance, conversion, reliability, reconciliation, exception handling, refunds, reversals, returns, disputes, and resident/customer payment experiences.
• Manage and evolve integrations with payment processors, banks, gateways, third-party payment networks, lockbox providers, MoneyGram or similar cash-payment services, and other financial technology partners.
• Partner closely with Engineering and Architecture to define scalable, secure payment workflows, APIs, data flows, and integration patterns.
• Work with Finance, Operations, Support, and Compliance stakeholders to ensure payment products support accurate settlement, reconciliation, reporting, controls, and operational processes.
• Use product data, transaction trends, customer feedback, support issues, and market insights to identify friction points and prioritize improvements.
• Translate complex payment concepts and technical constraints into clear product requirements, user stories, acceptance criteria, and stakeholder communications.
• Coordinate cross-functional delivery using Agile/Scrum practices and maintain clear ownership of scope, dependencies, risks, and launch readiness.
• Serve as a subject-matter expert for payments across the organization and help establish best practices for payment product development.
• Payments Experience — Required This role requires substantial prior experience working directly with payment products, payment platforms, or payment processing ecosystems.
• Candidates should be comfortable discussing both customer-facing payment experiences and the underlying operational and technical workflows.
• Credit and debit card payments, including authorization, capture, settlement, refunds, chargebacks/disputes, tokenization, and card-on-file experiences.
• ACH payments, including account validation, returns, settlement timing, payment status handling, and exception workflows.
• Cash or alternative payment channels such as MoneyGram or comparable bill-payment networks.
• Lockbox payment processing, including remittance data, exception handling, matching, posting, and reconciliation.
• Online payment methods and digital payment experiences, including one-time payments, scheduled payments, recurring/autopay workflows, and stored payment methods.
• Payment processor, gateway, banking, or fintech integrations using APIs, webhooks, batch files, or other transaction-processing mechanisms.
• Payment reconciliation, settlement reporting, transaction lifecycle management, and troubleshooting of payment failures or discrepancies.
• Understanding of payment security, risk, fraud, compliance, and control considerations relevant to payment products.

Qualifications

5+ years of product management experience, with meaningful senior-level ownership of complex software products or platforms. Extensive experience in payments, payment processing, fintech, banking technology, transaction platforms, or a SaaS product with significant payment functionality.

Demonstrated ability to own complex product initiatives end-to-end and make sound prioritization decisions across customer, business, technical, and operational needs. Strong understanding of the software development lifecycle and experience partnering closely with Engineering, QA, Design, and other technical teams.

Experience writing clear product requirements, user stories, acceptance criteria, process flows, and launch plans. Proficiency with JIRA and Confluence; experience with Figma or comparable product/design collaboration tools. Strong analytical skills and comfort working with transactional data, payment metrics, operational reporting, and root-cause analysis.

Excellent written and verbal communication skills, with the ability to explain complex payment and technical concepts to both technical and non-technical stakeholders. Strong cross-functional leadership skills and the ability to influence without relying solely on formal authority.

Bonus / Preferred Experience Bonus: Experience with property management software, property management technology, rent or resident payment workflows, or the broader property management / real estate industry. Experience working with multiple payment processors, acquiring banks, sponsor banks, gateways, or payment orchestration platforms.

Familiarity with PCI-related product considerations, NACHA/ACH operating concepts, fraud/risk tooling, and payment compliance requirements. Experience modernizing legacy payment workflows or migrating payment integrations to newer platforms or APIs. Experience building B2B2C or multi-tenant SaaS products where payment behavior varies by customer, property, account, or configuration.

Work Environment This is a hybrid role with a strong in-office collaboration expectation. The successful candidate should expect to work from the office a minimum of three days per week. Additional in-office presence may occasionally be required for planning sessions, launches, partner meetings, or other business needs.

What Success Looks Like Payment initiatives are clearly prioritized, well-defined, and delivered with strong cross-functional alignment. Payment reliability, usability, operational efficiency, and customer satisfaction improve over time. The team has clear visibility into payment performance, failure points, reconciliation issues, and opportunities for optimization.

External payment partners and internal stakeholders are managed effectively, with risks and dependencies surfaced early. The Senior Product Manager becomes a trusted internal authority on payments and helps shape the long-term payment strategy for the platform. Compensation & Benefits This position offers a base salary of $140,000–$170,000 plus a KPI-based bonus tied to clear and achievable goals.

Comprehensive health insurance (including vision and dental coverage). Competitive 401(k) plan with employer matching. Generous time off, including multiple company-wide holidays when the office is closed.