IT Reliablity/Operations Manager

Reliability & Operations Manager

Job Summary

Axletree Solutions is seeking a hands-on Reliability & Operations Manager to lead our Infrastructure and Cloud Network Engineering functions. Reporting to the COO, this role is responsible for ensuring the availability, reliability, security, scalability, and operational excellence of both on-premises and cloud environments.

The successful candidate will oversee infrastructure operations, cloud networking, disaster recovery, virtualization platforms, server environments, network security, AWS networking, service reliability, monitoring, and incident management while leading a team of infrastructure and cloud engineers.

This position is ideal for a technical leader who enjoys building high-performing teams, improving operational processes, and driving reliability across enterprise and client-facing environments.

KEY RESPONSIBILITIES

Infrastructure & Operations Leadership

• Lead the day-to-day operations of Infrastructure and AWS Network Engineering teams.
• Define operational standards, policies, and procedures to ensure high availability and service reliability.
• Establish and monitor infrastructure KPIs, SLAs, and operational metrics.
• Drive continuous improvement initiatives focused on uptime, performance, scalability, and security.
• Manage infrastructure budgets, capacity planning, asset lifecycle management, and vendor relationships.

Cloud & Network Operations

• Oversee the design, implementation, and maintenance of AWS cloud networking environments.
• Manage: AWS VPCs, Transit Gateways, Direct Connect, VPN Connectivity, Route 53, Security Groups, Load Balancers, Network ACLs
• Support multi-cloud environments including AWS, Azure and GCP.
• Ensure secure and compliant cloud networking practices.

Infrastructure Engineering

• Oversee Windows and Linux server environments.
• Manage virtualization platforms and associated resources.
• Ensure infrastructure documentation, inventory management, and configuration standards are maintained.
• Lead hardware lifecycle management including servers, storage, SAN, and networking equipment.

Reliability & Disaster Recovery

• Own enterprise backup, replication, and disaster recovery strategies.
• Ensure integrity and availability of backup systems.
• Manage DR testing and recovery readiness.
• Implement proactive monitoring and alerting across infrastructure and cloud environments.
• Lead root cause analysis and post-incident reviews.

Security & Compliance

• Partner with Security teams to implement security controls across infrastructure and cloud platforms.
• Oversee: Active Directory, Office 365 Administration, Endpoint Security Platforms, Data Loss Prevention Solutions
• Cloud Firewalls and Network Security Controls
• Ensure compliance with organizational security standards and best practices.

Team Leadership

• Recruit, mentor, and develop Infrastructure and Cloud Engineering professionals.
• Conduct performance planning and career development activities.
• Drive a culture of accountability, collaboration, customer focus, and technical excellence.
• Participate in executive planning and operational reviews.

Service Delivery &

Support

• Act as an escalation point for complex infrastructure and network issues.
• Participate in leadership planning meetings
• Provide leadership for on-call rotations.
• Support customer-facing infrastructure projects and service delivery initiatives.

Required Qualifications;

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.
• 8+ years of progressive Infrastructure, Cloud, and Network Engineering experience.
• 3+ years of people leadership or technical team management experience.
• Strong experience managing enterprise infrastructure environments.
• Deep Knowledge of: AWS Networking, Windows & Linux Administration, Virtualization Technologies, Storage Platforms, Backup & Disaster Recovery, Active Directory, Office 365, Enterprise Monitoring Solutions.
• Experience with network security technologies and cloud security architecture.
• Strong troubleshooting, incident response, and problem-management skills.
• Excellent communication and stakeholder management capabilities.
• Bilingual Fluency in English & Spanish.

Preferred Qualifications

• AWS Certified Advanced Networking – Specialty
• AWS Solutions Architect Professional
• Microsoft Certifications
• VMware Certifications
• ITIL Foundation or higher
• Experience with: Terraform, CloudFormation, Palo Alto Networks, Fortinet, Check Point, Multi-cloud environments (AWS, Azure, GCP)

Job Type: Full-time

Pay: $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person