Account Manager

Account Manager

Full Time

Hybrid (Bellevue, WA)

Base + Commission

Prefer: Bilingual (Mandarin/Chinese)

Responsibilities

• Manage and grow existing customer accounts while identifying and developing new business opportunities.
• Analyze account potential, understand client solution and outsourcing needs, and prepare customized proposals.
• Evaluate opportunities based on company sales guidelines and recommend suitable solutions to clients.
• Initiate and drive the sales process, including relationship building, lead qualification, meetings, solution presentations, negotiation, and deal closure.
• Lead and coordinate RFx (RFP/RFQ/RFI) processes, including requirements analysis, solution development, proposal creation, pricing, presentations, negotiations, and final submissions.
• Facilitate lead development, solution and project design, deal structuring, proposal creation, contract drafting, and final negotiations.
• Collaborate closely with delivery, presales, engineering, and sales teams to develop technical proposals and deliver impactful client presentations.
• Contribute to sales strategy by analyzing product and service performance, identifying market needs, monitoring competitors, and gathering customer feedback.
• Maintain up-to-date industry and product knowledge through continuous learning, networking, and professional development.
• Take ownership of additional responsibilities and proactively identify opportunities to add value to the organization.
• Integrate AI-driven solutions into proposals and client engagements, identifying areas where AI can improve business outcomes.
• Stay current with AI trends and advancements to effectively address evolving customer needs.

Requirements

• 3-5 years of experience in the IT industry with a proven track record in account management, pre-sales, business development, or sales.
• Experience selling Managed Services to enterprise companies such as Google, Meta, Amazon, or Microsoft.
• Experience managing RFx processes, particularly RFPs, including requirements analysis, proposal development, pricing, presentations, and contract negotiations.
• Prefer bilingual in Chinese/Mandarin
• Strong understanding of the outsourcing industry and client engagement models.
• At least 1 year of experience in a customer-facing role such as Software Development Lead, Test Lead, or Program Manager.
• Experience in Business Development and/or Business Analysis is preferred.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Fluency in Mandarin is a strong advantage.
• Proficiency in Microsoft technologies, including MS Office Suite, Project, and Visio.
• Demonstrated ability to build and maintain strategic customer partnerships, both short-term and long-term.
• Strong problem-solving skills, with the ability to learn quickly and make sound decisions.
• Bachelor’s degree in Business Management, Computer Science, or a related field.

Preferred Experience

• Experience responding to enterprise RFPs/RFQs/RFIs for IT services, managed services, outsourcing, cloud, infrastructure, or technology solutions.
• Experience coordinating cross-functional teams to develop technical and commercial RFP responses.
• Experience working with enterprise customers through the full sales cycle, from opportunity identification and RFx response through negotiation and contract execution.

Pay: From $70,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Work from home

Work Location: Hybrid remote in Bellevue, WA 98007