Business Systems Analyst- ERP (Hybrid)

AMI Metals, Inc. ( www.amimetals.com ) is globally recognized as the industry leader in supplying aircraft quality raw material products to the aerospace industry. We are a wholly owned subsidiary of Reliance, Inc. ( www.reliance.com ) who is the largest metals service center company in North America and recognized as a Fortune’s World’s Most Admired Companies! WHY WORK FOR AMI?

We value our employees and consider them to be our most important asset! We hire people who seek a professional, team-oriented environment which values collaboration and knowledge sharing. AMI is committed to employee safety, quality/continuous improvements, productivity and growth opportunities!

Check out our reviews on and Glassdoor.

EMPLOYEE BENEFITS

We offer our employees and their dependents with a comprehensive benefits package which include:* Medical (PPO High/Low or Health Savings Plan)

• Dental
• Vision
• Paid Time Off
• Life Insurance
• Short & Long-Term Disability
• Flexible Spending Accounts
• 9 Paid Company Holidays
• Employee Assistance & Wellness Programs
• Educational Assistance

The Business Systems Analyst – ERP will be an integral member of the Information Technology team and will be responsible for the functional support, improvement, and continuity of current and future enterprise resource planning platforms.

The individual will work with business owners, subject-matter experts, vendors, and technical teams to understand business processes, define requirements, evaluate solutions, and support testing, deployment, adoption, and ongoing operations.

The role will provide functional coverage across the ERP portfolio, strengthen documentation and knowledge transfer, and support process alignment across finance, sales, purchasing, inventory, receiving, shipping, warehouse, and related operational functions.

The Business Systems Analyst – ERP must ensure that functional designs, configurations, integrations, controls, test results, and supporting documentation meet approved business and technical requirements.

Requirements

Elicitation – Able to identify business needs, desired outcomes, and process requirements for ERP solutions and related integrations.

• Work with business owners and subject-matter experts to understand current processes, business problems, objectives, data needs, controls, and expected outcomes.
• Use interviews, workshops, process observation, document review, and data analysis to elicit and validate business requirements.
• Capture functional, data, reporting, security, integration, compliance, and nonfunctional requirements in clear business language.
• Identify requirements, exceptions, dependencies, assumptions, and value drivers that may not be initially articulated by business users.
• Prioritize requirements with stakeholders based on operational need, business value, risk, effort, and delivery constraints.
• Confirm stakeholder understanding and agreement before requirements move into design and delivery.

Business Process Analysis – Able to analyze current-state processes and define practical future-state processes supported by ERP capabilities.

• Document current-state and future-state processes across finance, sales, purchasing, inventory, receiving, shipping, warehouse, and related functions.
• Identify process gaps, manual work, duplicate effort, control weaknesses, inconsistent practices, and opportunities for standardization or automation.
• Assess how process changes affect users, roles, data, controls, integrations, reporting, and upstream or downstream activities.
• Compare business needs with standard ERP capabilities before recommending customization or separate applications.
• Facilitate process-alignment discussions across sites and business functions and document approved decisions.
• Develop process maps, business rules, decision points, exceptions, roles, and handoffs sufficient to support design, testing, training, and support.

Functional Solution

Design – Able to translate approved business requirements into functional designs, configurations, and supportable ERP solutions.

• Create functional design specifications for ERP configuration, workflows, interfaces, reports, forms, security, and related business solutions.
• Map business requirements to functional specifications and maintain traceability through design, development, testing, and deployment.
• Partner with technical teams and vendors to explain business requirements and understand technical constraints and solution options.
• Evaluate configuration, extension, integration, reporting, and customization options and document recommended approaches and trade-offs.
• Consider scalability, usability, security, controls, supportability, upgrade impact, and cross-system dependencies in functional designs.
• Reuse established processes, integrations, data definitions, and approved solution patterns where appropriate.

ERP Portfolio

Support – Able to provide functional ownership and operational support across current and future ERP platforms.

• Provide functional coverage, knowledge transfer, and continuity across the ERP portfolio.
• Support ERP configuration, issue triage, root-cause analysis, vendor escalation, release planning, and production operations.
• Develop knowledge of the organization’s ERP platforms, modules, integrations, reports, data structures, security models, and business use.
• Investigate functional issues, reproduce problems, document findings, and coordinate resolution with business, technical, and vendor resources.
• Assess vendor releases, patches, new features, deprecations, and configuration changes for business impact and adoption opportunities.
• Maintain application inventories, ownership information, support procedures, issue histories, and open decisions.

Integration and Data Analysis – Able to analyze ERP data flows and coordinate functional requirements for interfaces with related applications and data platforms.

• Document inbound and outbound ERP integrations, source and target systems, data ownership, business rules, timing, exceptions, and reconciliation needs.
• Work with technical teams and vendors to define functional requirements for APIs, EDI, file exchanges, data conversions, and system interfaces.
• Use SQL, reporting, data extracts, or other analytical tools to research issues, validate transactions, reconcile results, and support requirements.
• Identify data-quality, master-data, mapping, timing, and control issues that affect ERP processes or reporting.
• Validate that integrations and conversions preserve required business meaning, completeness, accuracy, and controls.
• Coordinate integration testing and issue resolution across business, ERP, application, data, and vendor teams.

Business Requirements Testing and Validation – Able to maintain requirements traceability and ensure that ERP solutions meet approved business and functional requirements.

• Develop test strategies, scenarios, scripts, expected results, and traceability for functional, integration, regression, security, conversion, and end-to-end testing.
• Coordinate test data, environments, access, participants, dependencies, and defect-management activities.
• Execute or support functional and integration testing and document results, defects, retesting, and final disposition.
• Validate configurations, workflows, integrations, reports, calculations, controls, master data, and exception handling.
• Work with stakeholders to evaluate test coverage and ensure that material business processes and exceptions are included.
• Confirm that approved requirements are satisfied before recommending deployment or release acceptance.

User Acceptance, Training, and Adoption – Able to coordinate user acceptance testing and support successful adoption of ERP processes and solutions.

• Build user-acceptance test cases and coordinate testing with business process owners and end users.
• Provide clarification on requirements, expected behavior, business rules, process changes, and known limitations during testing.
• Develop or coordinate process documentation, work instructions, training materials, quick-reference guides, and release communications.
• Train or support training for end users, process owners, and support teams.
• Incorporate stakeholder feedback into approved solution changes and adoption plans.
• Monitor adoption, recurring questions, workarounds, and support patterns after deployment and recommend improvements.

Vendor and Stakeholder Management – Able to serve as a functional liaison among business owners, IT teams, ERP providers, and implementation partners.

• Coordinate with ERP vendors, consultants, technical teams, and business stakeholders on requirements, questions, issues, deliverables, and decisions.
• Prepare clear problem statements, examples, process documentation, and acceptance criteria for vendor or technical review.
• Track vendor commitments, open issues, dependencies, change requests, and required business decisions.
• Help align stakeholder expectations regarding scope, schedule, responsibilities, risks, and outcomes.
• Communicate technical and functional topics in terms appropriate for business and technical audiences.
• Escalate material delivery, support, security, control, or business-continuity risks through appropriate channels.

Documentation, Governance, and Controls – Able to maintain reliable ERP documentation and ensure solutions follow approved technology, security, and business-control standards.

• Document requirements, process maps, functional designs, configurations, integrations, controls, security roles, tests, decisions, and support procedures.
• Maintain document versioning, approvals, traceability, ownership, and change history.
• Support role design, segregation-of-duties reviews, access validation, audit requests, and evidence gathering as assigned.
• Follow approved project, change-management, security, data, architecture, and documentation standards.
• Identify duplicate or conflicting processes, requirements, configurations, reports, or definitions and recommend a consistent approach.
• Support knowledge transfer and cross-training so critical ERP capabilities are not dependent on a single individual.

Project Planning and Delivery – Able to estimate, manage, and complete assigned ERP analysis and delivery activities.

• Provide reasonable effort estimates for analysis, requirements, design, testing, documentation, training, deployment, and support activities.
• Identify business, technical, data, vendor, resource, and timing dependencies that may affect delivery.
• Manage assigned work and communicate progress, risks, issues, decisions, and scope changes in a timely manner.
• Facilitate meetings, document outcomes, assign follow-up actions, and maintain decision and issue logs.
• Coordinate with project managers, business owners, technical teams, vendors, and support resources throughout the delivery lifecycle.
• Support implementation readiness, cutover planning, stabilization, and transition to ongoing support.

Required

• Bachelor’s degree in Information Systems, Business, Computer Science, Supply Chain, Accounting, Finance, or a related field, or equivalent relevant experience.
• Approximately 5 years of business systems analysis, ERP functional consulting, ERP implementation, or related enterprise application experience.
• Experience gathering requirements, analyzing business processes, writing functional specifications, and maintaining requirements traceability.
• Hands-on experience supporting or implementing ERP applications across one or more business functions such as finance, sales, purchasing, inventory, receiving, shipping, or warehouse operations.
• Experience coordinating functional, integration, regression, and user-acceptance testing.
• Ability to analyze data, transactions, integrations, and business rules and explain findings to business and technical users.
• Strong documentation, facilitation, communication, stakeholder-management, and problem-solving skills.
• Ability to manage multiple priorities, work independently, and partner effectively with distributed business and technical teams.

Preferred

• Experience with metals service center, manufacturing, distribution, warehouse, aerospace, or supply-chain operations.
• Experience with Microsoft Dynamics 365 Business Central, eSTELplan, INVEX, iMetal, Sage300, or comparable ERP platforms.
• Working knowledge of SQL, APIs, EDI, data conversion, reporting, or enterprise application integration.
• Experience with ERP security roles, segregation of duties, audit controls, master data, and change management.
• Experience supporting multi-site or multi-company ERP standardization, migration, implementation, or modernization initiatives.

Experience working with external implementation partners and software vendors.

COMPETENCIES

Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).

Able to:

• Frame problems before trying to solve them
• Break down medium to high complexity problems and identify all of their components
• Provide insight into the root-causes of problems
• Seek advice from those who have solved similar problems
• Anticipate problems and is proactive in addressing them
• Follow up to ensure that the problem has been resolved
• Ask perceptive questions to seek optimal solutions
• Explore various sources for answers, and think "outside the box" to find options
• Be open to others' ideas to help develop solutions
• Generate a range of solutions and courses of action with benefits, costs, and risks associated with each
• Evaluate the chosen course of action to determine its worth and impacts

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.

Able to:

• Gather data and others' input when making decisions
• Escalate decisions when appropriate
• Weigh pros and cons of each option before making a decision and moving forward
• Balance analysis, insight, experience, and perspective when making decisions
• Explain the rationale for a decision
• Find solutions that are acceptable to diverse groups with conflicting interests and needs
• Willing to make decisions in difficult situations in a timely manner
• Consider lessons learned from experience, differing needs, and the impact of the decision on others

Customer Service - Ability to develop and maintain strong relationships with others by listening, understanding and responding to their needs.

Able to:

• Provide service to internal and external customers to satisfy their needs and expectations
• Listen to concerns and resolve reported issues effectively and promptly
• Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system
• Deliver high quality products and services
• Commit to continuous improvement
• Develop to meet functional design/requirements
• Anticipate customer’s needs and moves to effectively address issues
• Establish proactive relationship with customers
• Elicit feedback from customers
• Deliver high quality solutions that meet the organization’s needs

Company Business Knowledge - Understands the company, its products and the business processes.

Able to:

• Develop understanding of common business processes within Reliance
• Apply broad (two or more areas) Reliance business knowledge to technology solutions

Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.

Able to:

• Proactively collaborate between own functional area and areas below or above in the project stream as needed
• Set well-defined and realistic personal goals
• Comply with established policies and procedures
• Accept responsibility for mistakes
• Display a high level of initiative, effort, and commitment towards completing assignments
• Minimize re-work
• Seek out learning opportunities
• Identify training needs and take action to obtain knowledge
• Anticipate and adjust for problems and roadblocks
• Be enthusiastic for the things he/she sees as challenging
• Be proactive throughout work assignments /projects
• Persistently push self and others for results
• Help others learn
• Make good decisions on behalf of the company (profitability, compliance)
• Provide consistency between projects

Communication - Communicates effectively across all levels to support departmental and organizational objectives.

Able to:

• Establish rapport with co-workers easily
• Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)
• Ask questions and summarize what was heard to prevent miscommunication
• Present information in a concise and focused manner
• Listen to others
• Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner
• Produce written information, which may include technical material that is appropriate for the intended audience
• Share ideas and perspectives and encourage others to do the same
• Inform others involved in a project of new developments
• Ensure written messages have the desired effect on the target audience

Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside and/or outside the organization.

Able to:

• Establish rapport with co-workers easily
• Encourage and facilitate cooperation, pride, trust and group identity
• Foster commitment and team spirit
• Work with others to achieve goals
• Listen and respond constructively to other team members' ideas
• Offer support for others' ideas and proposals
• Be open with other team members about his/her concerns
• Share his/her expertise with others
• Acknowledge team members for their contributions
• Provide assistance to others when they need it
• Work for solutions that all team members can support
• Effectively persuades and influences team members to achieve goals
• Effectively collaborate with geographically distributed teams
• Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.

Able to:

• Act in a proactive and achievement-oriented manner
• Treat co-workers in a fair and equitable manner
• Empower others by sharing information
• Actively listen and clarify information as needed
• Foster an atmosphere of open communication
• Behave in a tactful, compassionate, and sensitive manner
• Consider and respond appropriately to the needs, feelings, and capabilities of different people in different situations

EEO/Disabled/Veterans AMI Metals, Inc. provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.