Business Systems Analyst- Corporate Applications (Hybrid)

AMI Metals, Inc. ( www.amimetals.com ) is globally recognized as the industry leader in supplying aircraft quality raw material products to the aerospace industry. We are a wholly owned subsidiary of Reliance, Inc. ( www.reliance.com ) who is the largest metals service center company in North America and recognized as a Fortune’s World’s Most Admired Companies! WHY WORK FOR AMI?

We value our employees and consider them to be our most important asset! We hire people who seek a professional, team-oriented environment which values collaboration and knowledge sharing. AMI is committed to employee safety, quality/continuous improvements, productivity and growth opportunities!

Check out our reviews on and Glassdoor.

EMPLOYEE BENEFITS

We offer our employees and their dependents with a comprehensive benefits package which include:* Medical (PPO High/Low or Health Savings Plan)

• Dental
• Vision
• Paid Time Off
• Life Insurance
• Short & Long-Term Disability
• Flexible Spending Accounts
• 9 Paid Company Holidays
• Employee Assistance & Wellness Programs
• Educational Assistance

The Business Systems Analyst – Corporate Applications will be an integral member of the Information Technology team and will be responsible for the functional ownership, support, and improvement of non-ERP enterprise applications.

The portfolio includes enterprise content management and collaboration platforms such as SharePoint, PowerApps, Power Automate, and Laserfiche, along with third-party applications such as LetsSignIt, Exostar, Guidewheel, e-signature tools, Visitor Management Systems and other business platforms.

The individual will work with business owners, vendors, and technical teams to understand requirements, configure and support applications, coordinate testing and releases, improve adoption, and maintain reliable documentation and governance.

The role must ensure that application configurations, workflows, integrations, security, data, and business processes remain supportable and aligned with approved business and technical requirements.

Requirements

Elicitation – Able to identify business needs, desired outcomes, and application requirements across a diverse portfolio of corporate applications.

• Work with business owners and subject-matter experts to understand business processes, problems, objectives, data needs, controls, and expected outcomes.
• Use interviews, workshops, process observation, document review, and usage data to elicit and validate requirements.
• Capture functional, workflow, content, metadata, reporting, security, integration, compliance, and nonfunctional requirements.
• Identify needs, exceptions, dependencies, assumptions, and value drivers that may not be initially articulated by users.
• Prioritize requirements with stakeholders based on business value, risk, effort, user impact, and platform constraints.
• Confirm stakeholder understanding and agreement before requirements move into configuration, design, or vendor delivery.

Application Portfolio Ownership – Able to provide functional ownership and coordinated support across non-ERP enterprise applications.

• Own and support a portfolio that may include SharePoint, Laserfiche, LetsSignIt, Exostar, Guidewheel, e-signature platforms, Power Platform solutions, and other third-party applications.
• Maintain application inventories, business ownership, vendor contacts, licensing information, support models, renewal dates, integrations, security, and lifecycle status.
• Develop knowledge of each platform’s capabilities, limitations, configuration, data, workflows, interfaces, and business use.
• Triage application issues, reproduce problems, document findings, and coordinate resolution with users, IT teams, vendors, and shared services.
• Assess vendor releases, upgrades, roadmap changes, deprecations, and new capabilities for business impact and adoption opportunities.
• Identify unsupported workarounds, duplicate tools, control gaps, and opportunities to standardize or consolidate applications.

ECM and Collaboration Solutions – Able to design, configure, and support content, document, workflow, and collaboration solutions using approved enterprise platforms.

• Provide functional coverage, knowledge transfer, and continuity for Laserfiche solutions.
• Configure or support repositories, folders, metadata, templates, search, forms, workflows, records, permissions, retention, and related ECM capabilities.
• Design and support SharePoint sites, libraries, lists, metadata, permissions, navigation, content structures, and collaboration solutions.
• Translate document and content-management needs into practical ECM and SharePoint solutions that improve retrieval, control, and user productivity.
• Apply metadata, taxonomy, naming, search, versioning, retention, and governance practices appropriate to the content and business process.
• Coordinate document migration, content cleanup, validation, and user adoption activities when moving or consolidating content.

Functional Solution

Design and Configuration – Able to translate approved business requirements into functional designs and sustainable application configurations.

• Create functional design specifications for application configuration, workflows, forms, notifications, integrations, reports, security, and user experiences.
• Map requirements to functional specifications and maintain traceability through configuration, testing, deployment, and support.
• Evaluate standard platform capabilities before recommending custom development, additional tools, or manual workarounds.
• Configure approved application features and coordinate technical changes with vendors, developers, administrators, security, and infrastructure teams.
• Consider usability, security, data quality, supportability, scalability, licensing, cost, upgrades, and cross-system dependencies in solution design.
• Reuse established solutions, templates, workflows, integrations, governance practices, and platform standards where appropriate.

Workflow and Process Improvement – Able to analyze business processes and implement workflow, automation, and application improvements.

• Document current-state and future-state workflows, roles, approvals, business rules, exceptions, handoffs, and service expectations.
• Identify manual work, duplicate data entry, delays, inconsistent practices, control gaps, and opportunities for automation or standardization.
• Design or coordinate workflows, forms, notifications, routing, approvals, and integrations using approved platform capabilities.
• Validate that application workflows support the full business process, including exceptions, rework, escalation, audit, and support needs.
• Measure adoption, cycle time, errors, backlog, or other relevant outcomes when practical and use findings to recommend improvements.
• Coordinate across business functions when workflows span multiple departments, sites, vendors, or systems.

Application Integration and Data – Able to define and support functional requirements for data exchanges between corporate applications and enterprise systems.

• Document application interfaces, source and target systems, ownership, data mappings, timing, business rules, exceptions, and reconciliation requirements.
• Work with vendors and technical resources to define requirements for APIs, connectors, file exchanges, identity integrations, and data synchronization.
• Validate that integrations exchange complete and accurate data and handle errors, retries, and exceptions appropriately.
• Use reporting, exports, queries, audit logs, or platform tools to research issues, validate transactions, and support requirements.
• Identify data-quality, metadata, permission, identity, and mapping issues that affect workflows or application use.
• Coordinate integration testing and issue resolution among business owners, application teams, shared services, vendors, and developers.

Security, Governance, and Compliance – Able to maintain appropriate access, content, privacy, records, and application governance controls.

• Work with business owners to define application roles, permissions, access, ownership, and approval requirements.
• Support periodic access reviews, license reviews, audit requests, evidence gathering, and remediation activities.
• Apply approved security, privacy, records, retention, legal, data, and technology standards to application configurations and workflows.
• Document governance decisions, ownership, support responsibilities, content standards, and approved exceptions.
• Review security and governance settings as applications, users, content, processes, vendors, and business requirements change.
• Escalate material security, compliance, vendor, availability, or business-continuity risks through appropriate channels.

Business Requirements Testing and Validation – Able to maintain requirements traceability and ensure that configured applications and workflows meet approved requirements.

• Develop test strategies, scenarios, scripts, expected results, and traceability for functional, workflow, integration, security, migration, and regression testing.
• Coordinate test data, environments, access, participants, dependencies, and defect-management activities.
• Execute or support functional and integration testing and document results, defects, retesting, and final disposition.
• Validate configurations, forms, workflows, metadata, search, permissions, notifications, integrations, and exception handling.
• Work with stakeholders to evaluate test coverage and ensure that critical processes and exceptions are included.
• Confirm that approved requirements are satisfied before recommending deployment or release acceptance.

User Acceptance, Training, and Adoption – Able to coordinate user acceptance testing and support successful adoption of corporate applications.

• Build user-acceptance test cases and coordinate testing with business process owners and end users.
• Develop or coordinate training materials, work instructions, quick-reference guides, FAQs, release notes, and application communications.
• Train or support training for end users, application owners, site champions, and support teams.
• Provide clarification on application behavior, process changes, security, limitations, and support procedures.
• Monitor adoption, recurring questions, workarounds, user feedback, and support patterns after deployment.
• Recommend improvements to configuration, process, documentation, training, or governance based on actual use.

Vendor, License, and Lifecycle Management – Able to coordinate vendors and manage the operational lifecycle of third-party applications.

• Maintain vendor contacts, support entitlements, contracts, renewals, licensing, product roadmaps, service information, and escalation paths.
• Coordinate vendor support cases, demonstrations, technical reviews, implementation activities, upgrades, and issue resolution.
• Track commitments, open items, dependencies, risks, changes, and required business decisions.
• Support license allocation, usage review, renewal planning, cost analysis, and identification of unused or duplicative capabilities.
• Assess vendor changes, security notices, service disruptions, end-of-life announcements, and roadmap impacts.
• Document support transitions, ownership, configuration, integration, and recovery information needed for continuity.

Project Planning and Delivery – Able to estimate, manage, and complete assigned corporate application analysis and delivery activities.

• Provide reasonable effort estimates for analysis, requirements, configuration, testing, documentation, training, deployment, and support.
• Identify business, technical, vendor, data, security, licensing, and resource dependencies that may affect delivery.
• Manage assigned work and communicate progress, risks, issues, decisions, and scope changes in a timely manner.
• Facilitate meetings, document outcomes, assign follow-up actions, and maintain decision and issue logs.
• Coordinate with business owners, IT teams, vendors, shared services, and support resources throughout the delivery lifecycle.
• Support implementation readiness, release communication, deployment, stabilization, and transition to ongoing support.

Documentation and Knowledge Transfer – Able to maintain reliable application documentation and strengthen shared support coverage.

• Document requirements, processes, functional designs, configurations, workflows, integrations, security, tests, decisions, ownership, and support procedures.
• Maintain platform runbooks, application inventories, vendor information, issue histories, release records, and known limitations.
• Keep documentation current as applications, configurations, vendors, integrations, and business processes change.
• Coordinate knowledge transfer with application owners and establish appropriate backup coverage across the application portfolio.
• Identify areas where application knowledge is concentrated and develop cross-training and documentation plans.
• Use consistent documentation templates, naming, ownership, and storage practices across the application portfolio.

Required

• Bachelor’s degree in Information Systems, Business, Computer Science, or a related field, or equivalent relevant experience.
• Approximately 5 years of business systems analysis, enterprise application support, application implementation, or related experience.
• Experience gathering requirements, analyzing business processes, writing functional specifications, and maintaining requirements traceability.
• Experience supporting, configuring, or implementing enterprise business applications, ECM, collaboration, workflow, or SaaS platforms.
• Experience coordinating functional, integration, regression, migration, and user-acceptance testing.
• Strong understanding of application ownership, access, workflow, documentation, vendor coordination, release support, and user adoption.
• Strong documentation, facilitation, communication, stakeholder-management, and problem-solving skills.
• Ability to manage multiple applications and priorities, work independently, and collaborate with distributed business and technical teams.

Preferred

• Experience with Laserfiche, SharePoint Online, Microsoft 365 collaboration tools, Power Platform, or comparable ECM and workflow platforms.
• Experience with one or more third-party platforms such as LetsSignIt, Exostar, Guidewheel, e-signature tools, visitor-management systems, planning applications, or similar SaaS products.
• Experience with metadata, taxonomy, search, forms, workflow, document management, records, retention, and ECM governance.
• Experience with APIs, connectors, identity integrations, PowerShell, data migration, application reporting, or basic SQL.
• Experience managing application vendors, licensing, renewals, upgrades, support cases, and product lifecycle activities.

Experience supporting manufacturing, distribution, warehouse, aerospace, regulated, or multi-site business operations.

COMPENTENCIES

Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).

Able to:

• Frame problems before trying to solve them
• Break down medium to high complexity problems and identify all of their components
• Provide insight into the root-causes of problems
• Seek advice from those who have solved similar problems
• Anticipate problems and is proactive in addressing them
• Follow up to ensure that the problem has been resolved
• Ask perceptive questions to seek optimal solutions
• Explore various sources for answers, and think "outside the box" to find options
• Be open to others' ideas to help develop solutions
• Generate a range of solutions and courses of action with benefits, costs, and risks associated with each
• Evaluate the chosen course of action to determine its worth and impacts

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.

Able to:

• Gather data and others' input when making decisions
• Escalate decisions when appropriate
• Weigh pros and cons of each option before making a decision and moving forward
• Balance analysis, insight, experience, and perspective when making decisions
• Explain the rationale for a decision
• Find solutions that are acceptable to diverse groups with conflicting interests and needs
• Willing to make decisions in difficult situations in a timely manner
• Consider lessons learned from experience, differing needs, and the impact of the decision on others

Customer Service - Ability to develop and maintain strong relationships with others by listening, understanding and responding to their needs.

Able to:

• Provide service to internal and external customers to satisfy their needs and expectations
• Listen to concerns and resolve reported issues effectively and promptly
• Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system
• Deliver high quality products and services
• Commit to continuous improvement
• Develop to meet functional design/requirements
• Anticipate customer’s needs and moves to effectively address issues
• Establish proactive relationship with customers
• Elicit feedback from customers
• Deliver high quality solutions that meet the organization’s needs

Company Business Knowledge - Understands the company, its products and the business processes.

Able to:

• Develop understanding of common business processes within Reliance
• Apply broad (two or more areas) Reliance business knowledge to technology solutions

Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.

Able to:

• Proactively collaborate between own functional area and areas below or above in the project stream as needed
• Set well-defined and realistic personal goals
• Comply with established policies and procedures
• Accept responsibility for mistakes
• Display a high level of initiative, effort, and commitment towards completing assignments
• Minimize re-work
• Seek out learning opportunities
• Identify training needs and take action to obtain knowledge
• Anticipate and adjust for problems and roadblocks
• Be enthusiastic for the things he/she sees as challenging
• Be proactive throughout work assignments /projects
• Persistently push self and others for results
• Help others learn
• Make good decisions on behalf of the company (profitability, compliance)
• Provide consistency between projects

Communication - Communicates effectively across all levels to support departmental and organizational objectives.

Able to:

• Establish rapport with co-workers easily
• Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)
• Ask questions and summarize what was heard to prevent miscommunication
• Present information in a concise and focused manner
• Listen to others
• Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner
• Produce written information, which may include technical material that is appropriate for the intended audience
• Share ideas and perspectives and encourage others to do the same
• Inform others involved in a project of new developments
• Ensure written messages have the desired effect on the target audience

Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside and/or outside the organization.

Able to:

• Establish rapport with co-workers easily
• Encourage and facilitate cooperation, pride, trust and group identity
• Foster commitment and team spirit
• Work with others to achieve goals
• Listen and respond constructively to other team members' ideas
• Offer support for others' ideas and proposals
• Be open with other team members about his/her concerns
• Share his/her expertise with others
• Acknowledge team members for their contributions
• Provide assistance to others when they need it
• Work for solutions that all team members can support
• Effectively persuades and influences team members to achieve goals
• Effectively collaborate with geographically distributed teams
• Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.

Able to:

• Act in a proactive and achievement-oriented manner
• Treat co-workers in a fair and equitable manner
• Empower others by sharing information
• Actively listen and clarify information as needed
• Foster an atmosphere of open communication
• Behave in a tactful, compassionate, and sensitive manner
• Consider and respond appropriately to the needs, feelings, and capabilities of different people in different situations

EEO/Disabled/Veterans AMI Metals, Inc. provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.