Campus Graduate Masters Summer Internship Program - 2027 Digital Product Management, Enterprise Technology Services- Phoenix, AZ

Public source summary from intern-list.com / Jobright.

American Express is a financial services company whose Enterprise Technology Services organization supports global technology, digital, data, platform, and infrastructure capabilities.

The Digital Product Management Intern will support product strategy, customer and colleague discovery, requirements definition, prioritization, measurement, data analysis, cross-functional delivery, and responsible AI or automation opportunities for enterprise technology products.

Responsibilities

Partner with Product Managers, Engineers, Designers, Data Analysts, Architects, and business stakeholders to support product strategy, discovery, roadmap planning, and product decision-making

Help frame customer or colleague problems, define opportunities, develop hypotheses, and document product requirements, user stories, acceptance criteria, and solution concepts

Conduct customer discovery, stakeholder engagement, user research, usability testing, and synthesis of qualitative and quantitative insights to inform product decisions

Support prioritization by evaluating customer value, business value, technical feasibility, risk, effort, and evidence from product, customer, operational, and business data

Help define product outcomes, KPIs, success measures, dashboards, launch measurement, and post-launch learning plans in partnership with product and analytics teams

Analyze customer, product, operational, and business data to identify trends, insights, opportunities, and recommendations that improve customer or colleague experiences

Collaborate across product, engineering, design, analytics, risk, security, operations, finance, and business teams to explore product concepts, prototypes, APIs, platform capabilities, roadmap tradeoffs, and implementation considerations

Evaluate how AI or automation could improve a customer journey, colleague experience, internal product, analytics practice, documentation workflow, or team process while applying responsible AI and human-in-the-loop practices

Qualifications:

• Currently enrolled in a full-time Master's degree program in Business, Information Systems, Computer Science, Engineering, Business Analytics, Product Management, Economics, or another relevant field
• Demonstrated interest in technology, product management, digital products, customer experience, AI-enabled products, data-informed decision-making, or enterprise platform concepts
• Strong analytical and problem-solving skills with the ability to interpret data, evaluate information, identify patterns, form hypotheses, and develop clear recommendations
• Strong written and verbal communication skills with the ability to explain ideas, product decisions, insights, risks, and recommendations clearly to technical and non-technical audiences
• Ability to collaborate effectively within cross-functional teams and build strong working relationships with partners and stakeholders
• Experience through coursework, projects, internships, research, student organizations, or extracurricular activities that demonstrate leadership, organization, customer focus, product-oriented thinking, data literacy, or technical fluency

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

• Master's degree candidates with an expected graduation date between December 2027 and June 2028
• Interest in product management, technology strategy, digital products, customer experience, payments, data analytics, AI, or emerging technologies
• Familiarity with Agile, Lean, Scrum, Kanban, product roadmaps, user stories, backlog prioritization, sprint planning, demos, retrospectives, prioritization discussions, risk awareness, or delivery metrics
• Exposure to customer research, design thinking, user-centered design, usability testing, journey mapping, product experimentation, launch measurement, post-launch learning, or accessibility practices
• Familiarity with technical product concepts, APIs, platform products, data flows, system integrations, SDLC practices, implementation considerations, change management, or release management
• Experience using customer insights, dashboards, KPIs, experimentation, product metrics, operational insights, or quantitative and qualitative evidence to support evidence-based product decisions
• Interest in AI-enabled product management practices, including generative AI, intelligent automation, AI-assisted discovery or analysis, product analytics, responsible AI usage, and human-in-the-loop validation
• Experience using productivity, collaboration, analytics, design, product management, or project management tools such as Jira, Confluence, Figma, Miro, Excel, PowerPoint, Tableau, Power BI, or similar platforms
• Demonstrated curiosity, ownership, resilience, learning agility, customer focus, technical fluency, data literacy, and passion for building technology products that create meaningful customer and business value

Benefits:

Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counselling support through our Healthy Minds program

Career development and training opportunities

Sign-on bonus