Salesforce Product Manager

Job Summary:

• We’re looking for an experienced Product Manager to lead Salesforce projects from planning through post-go-live support.
• This role will work closely with business stakeholders, Salesforce teams, Sales Operations, Customer Success, Finance, and third-party vendors to deliver scalable Salesforce solutions and drive successful user adoption.

Key Responsibilities:

• Lead the

end-to-end Salesforce project lifecycle

, including planning, execution, monitoring, and closure.

• Partner with stakeholders to define

project scope, business requirements, timelines, and deliverables

.

• Coordinate with Salesforce administrators, developers, architects, and vendors to ensure successful project delivery.
• Create and maintain

project plans, resource allocation, budgets, risks, dependencies, and issue tracking

.

• Facilitate Agile ceremonies including

daily stand-ups, sprint planning, and retrospectives

.

• Manage change requests, impact analysis, approvals, and project priorities.
• Ensure alignment with

Salesforce governance, security, and best practices

.

• Provide project updates, risk reporting, and executive-level communication.
• Support

training, change management, stakeholder communications, and user adoption

.

• Act as an escalation point for project issues and drive timely resolution.
• Support

post-go-live hypercare, production defect triage, enhancements, and release management

.

• Work with Sales Ops, Customer Success, and Finance on

SaaS/revenue metrics such as ARR, MRR, churn, NRR, and renewal rates

.

• Apply functional knowledge of

contract amendments, upsells, downgrades, renewals, cancellations, and co-terming logic

.

Required Qualifications:

• Bachelor’s degree in Computer Science, Business, Information Systems, or a related field.
• 10+ years of project management experience

, including

5+ years managing Salesforce projects

.

• Strong understanding of the

Salesforce ecosystem

, including Sales Cloud, Service Cloud, Marketing Cloud, CPQ, etc.

• Experience with

Agile and Waterfall methodologies

.

• Strong stakeholder management, communication, presentation, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Skills:

• Salesforce certifications such as

Administrator, Platform App Builder, or Consultant/Project Manager

.

• PMP or Scrum Master certification.
• Experience with

JIRA, Asana, or MS Project

.

• Familiarity with

Salesforce integrations, NetSuite, Copado, and DevOps/release management

.

• Experience managing

vendors, contracts, and third-party relationships

.