Operations Manager

Position Overview

All In-Solutions is seeking an experienced Operations Manager to provide on-site operational leadership at the Department of Veterans Affairs (VA) Consolidated Mail Outpatient Pharmacy (CMOP) in Ladson, South Carolina.

The Operations Manager is responsible for the management, performance, and daily execution of an assigned production shift in a fast-paced mail-order pharmacy environment.

This position provides direct oversight of contractor personnel, including pharmacists, pharmacy technicians, shipper/packers, and Leads, with responsibility for staffing coordination, employee performance, training, quality, compliance, and operational efficiency.

The Operations Manager maintains an active and visible presence throughout the assigned shift, develops and maintains a working knowledge of the functions performed across the CMOP production floor, and works closely with AIS leadership and VA stakeholders to maintain safe, efficient, and high-quality operations. This is a critical operational leadership role with a direct connection to the VA’s mission.

The Operations Manager leads a large workforce responsible for the accurate and timely processing of medications that Veterans across the country depend on, making the performance, readiness, and effectiveness of the operation directly meaningful to the Veterans it serves.

This is an on-site position. Candidates must be able to support either first or second shift based on operational needs and final assignment.

Anticipated operating shifts are Monday through Friday, 6:00 a.m.–2:30 p.m. and 3:30 p.m.–12:00 a.m. Shift assignment is based on operational needs. This position requires schedule flexibility, including the ability to support weekend and holiday operations when required and to work additional hours before or after the assigned shift, typically up to one hour, based on operational needs.

Salary range: $100,000–$125,000 annually, based on experience and qualifications.

Key Responsibilities

· Provide daily on-site leadership, supervision, and oversight of contractor staff assigned to the shift, including pharmacists, pharmacy technicians, shipper/packers, and Leads.

· Maintain an active and visible presence on the production floor; develop and maintain a working knowledge of CMOP functions performed by each labor category; monitor floor conditions; and ensure effective execution of daily operations.

· Oversee administrative functions for the assigned shift, including onboarding support, orientation, mandatory training, competency assessments, performance management, scheduling, time and attendance, and disciplinary actions in coordination with Program Management and Human Resources.

· Ensure required personnel, training, orientation, competency, and performance documentation is complete, current, and maintained in accordance with applicable company, VA, and contract requirements.

· Monitor production, staffing, employee performance, and workflow; use operational metrics to identify trends, performance gaps, root causes, and opportunities for improvement, and implement and track corrective actions as appropriate.

· Coordinate staffing plans and qualified backup coverage for the assigned shift and promptly communicate staffing shortages, attendance issues, schedule changes, and potential production impacts.

· Provide clear direction to Leads regarding floor-level workflow and operational priorities while retaining Operations Manager responsibility for supervisory and administrative functions.

· Coach employees, provide feedback, document performance concerns, and ensure accountability and corrective actions are handled consistently and appropriately.

· Support a professional, respectful, safe, and performance-driven work environment.

· Conduct quality control reviews and ensure compliance with VA requirements, contract requirements, company policies, safety requirements, and pharmacy-specific standards.

· Address operational and personnel issues within the authority of the role and follow issues through resolution, escalating when appropriate. Promptly communicate significant operational disruptions, safety concerns, quality issues, and personnel matters through established channels.

· Communicate effectively with employees, Leads, other Operations Managers, Human Resources, Program Management, VA representatives, and other stakeholders.

· Support continuous improvement in productivity, quality, workflow, workforce readiness, and employee performance.

· Maintain compliance with workplace conduct, privacy, information-security, safety, access-control, and training requirements applicable to the VA CMOP environment.

Required Qualifications

· Bachelor’s degree in a relevant field such as Healthcare Administration, Business, Operations Management, or a related discipline preferred; relevant management and operational experience may be considered in lieu of a degree.

· Minimum of 5 years of on-site management and leadership experience with demonstrated responsibility for teams of 60 or more employees, including business operations, project management, and human resources.

· Six Sigma Green Belt or higher and/or a recognized Project Management certification is required. Examples of qualifying Project Management certifications include PMP, CAPM, PMI-ACP, or an equivalent recognized credential.

· Ability to work on-site during the assigned shift and maintain the schedule flexibility required to support operational needs.

· Ability to successfully complete applicable pre-employment and access requirements necessary to work within the VA CMOP environment.

· Ability to read, understand, speak, and write English fluently and communicate effectively with employees, AIS leadership, VA representatives, and other stakeholders.

Preferred Qualifications

· Previous experience supporting operations within the federal government, VA, government contracting, or other highly regulated environment strongly preferred.

Skills & Competencies

· Proficient in Microsoft Office Suite, including Outlook, Teams, Word, Excel, PowerPoint, OneNote, and SharePoint.

· Experience using production and performance data to identify problems, improve processes, and drive measurable results.

· Strong leadership and people-management abilities, including employee performance, attendance, scheduling, accountability, training, competency assessment, coaching, conflict resolution, and corrective action.

· Excellent organizational, problem-solving, decision-making, written and verbal communication, stakeholder-management, and follow-through skills.

· Knowledge of quality control and regulatory compliance, with the ability to manage a large workforce in a fast-paced, performance-driven environment.

· Ability to develop and maintain a working knowledge of the operational functions performed by pharmacists, pharmacy technicians, shipper/packers, and Leads in order to provide informed floor oversight and resolve operational issues.

· Ability to maintain accurate personnel, training, competency, time-and-attendance, and performance documentation in accordance with established policies and procedures.

· Ability to exercise sound judgment, protect sensitive information, and comply with workplace safety, privacy, information-security, and access-control requirements.

Core Attributes

· Visible, accountable, decisive, consistent, and engaged on-site leader.

· Effective team builder who sets clear expectations, coaches employees, recognizes performance, and holds employees accountable.

· Committed to operational excellence, employee performance, quality, compliance, and consistent follow-through.

· Calm, professional, and solutions-oriented when addressing operational pressures, staffing challenges, and competing priorities.

· Collaborative and respectful communicator who can build productive working relationships with AIS personnel, CMOP leadership, and VA stakeholders.

· Demonstrates integrity, discretion, and sound judgment in a healthcare and Government operating environment.

Pay: $100,000.00 - $125,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person