Branch Operations Manager - Commercial Lines (South Carolina)

Job Description Title: Branch Operations Manager - Commercial Lines Remote: some travel required to/from Charleston, SC and/or Columbia, SC offices Requirement: active P&C license, 2+ years of supervisor/management experience Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs.

Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: Responsible for leadership of all IOA insurance operations management activities within the assigned branch.

This includes managing operations team performance, strategic and tactical plan implementation, budgeting, goal setting, reporting, staff professional development, policy and procedure implementation, human resource management, quality assurance, productivity, and customer service management.

Additionally, responsible for participating in producer/agency acquisition and integration, and personally serving as Account Manager for an assigned book of business.

Key Responsibilities

Team Leadership: Direct daily activities and workflow of the branch team.

Strategic Implementation

Drive annual strategic and tactical plans.

Financial Management

Manage branch P&L, control costs, and achieve financial goals.

Budget Management

Understand and manage the annual budget.

Vision Communication

Communicate leadership vision/mission for the branch.

Team Building

Build and manage a qualified operations team.

Recruitment and Onboarding

Participate in recruitment and evaluate merger/acquisition opportunities.

Personnel Management

Recommend staff actions, including acquisition and succession planning.

HR Management

Ensure compliance with HR processes and policies.

Performance Standards

Establish and monitor productivity, efficiency, quality, and service standards.

Professional Development

Encourage growth and development of personnel.

Succession Planning

Develop future branch operations leaders.

Culture Promotion

Promote IOA culture and improve engagement.

Performance Monitoring

Identify gaps and implement corrective actions.

Data Analysis

Monitor and interpret performance data.

Communication

Maintain communication with Regional Director of Operations and sales leadership.

Collaboration

Resolve operational issues with Branch 1099 sales personnel.

Process Improvement

Develop and ensure compliance with core work processes.

Policy Enforcement

Implement and enforce company policies.

Technical Competence

Maintain high technical competence and industry expertise.

Leadership Development

Continuously improve management and leadership skills.

Relationship Building

Develop and maintain positive relationships with IOA leadership and employees.

Champion IOA Values

Demonstrate integrity and leadership.

Ideal Candidate Qualifications 5+ years of commercial insurance industry experience with deep, wide-ranging industry knowledge 2+ years of management / supervisor experience All required active P&C licensing CISR or CIC designation (preferred) Outstanding communication, people management, and negotiation skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What To Expect (Application Process) 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $80,000.00 to $105,000.00 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.