Loan Review Specialist

About the team

The Coordinator II, Mortgage Operations, Post Closing reviews closed mortgage loan files for completeness and accuracy, resolves post-closing deficiencies, and prepares loans for delivery to investors and secondary market partners.

The role ensures documentation, data, and collateral meet investor, agency, and regulatory requirements while coordinating with internal teams and external parties to clear exceptions and support timely, compliant file delivery.

Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission.

We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.

About the role

• Review closed mortgage loan files to confirm all required documentation, signatures, and data are complete, accurate, and aligned with investor, agency, and regulatory guidelines.
• Identify, research, and resolve post-closing deficiencies and conditions by coordinating with internal operations, sales, and underwriting partners, as well as settlement agents and other external counterparties.
• Validate closing disclosures, notes, security instruments, and supporting documents to ensure consistency with system data and pricing, escalating discrepancies and potential compliance issues as needed.
• Prepare and package post-closed loan files for delivery to investors and secondary market partners, following established checklists, stacking orders, and transmission standards.
• Monitor post-closing pipelines, prioritize work to meet investor delivery timelines and service level expectations, and communicate status, risks, and impacts to appropriate stakeholders.
• Perform quality and data integrity checks on loan records and collateral files, updating systems of record and documenting resolution steps to support audit and investor review.
• Contribute to process and control improvements in post-closing workflows by sharing recurring issues, recommending enhancements, and supporting implementation of updated procedures.

This role has been categorized as an Office position. “Office” employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office.

Zillow has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

Who you are

• 2+ years of experience in mortgage operations, loan closing, post-closing, or a closely related residential mortgage support function.
• Experience reviewing mortgage loan documentation for completeness, accuracy, and compliance with investor, agency, or regulatory requirements.
• Experience working in a high-volume, deadline-driven environment with responsibility for managing an assigned pipeline of loans or cases.
• Or an equivalent combination of education and experience.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is committed to fostering an inclusive, innovative environment and to providing equal employment opportunities. We comply with applicable laws that prohibit discrimination in employment and recruitment.

If you have a disability or special need that requires accommodation during the recruitment process, please contact your recruiter directly.

Qualified applicants will be considered for employment in accordance with applicable law.