Customer Care Tenant Management Analyst
What you'll need to apply
Fields this application requires
Company-specific questions
- Are you subject to any non-compete or non-solicitation restrictions at your current or most recent employer?
- In your current job, do you use or work on the Workday system?
- Are you now, or have you ever been: (a) employed by the U.S. federal government, or (b) a U.S. military officer or civilian equivalent?
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- Are you related to a current Workday employee?
- To the best of your knowledge, are you related to an employee of a customer, or a government official, who has direct business interactions with Workday?
- Are you (i) a current or recent former (within the preceding 24 months) employee of Ernst & Young, LLP, Workday’s independent auditors, or (ii) a current or former (at any point in time) partner or principal of Ernst & Young, LLP?
- I acknowledge that I have read, understood and reviewed the above questions, and I have answered them truthfully and accurately. I further understand, and agree, that any offer of employment (or job transfer or promotion) I may receive from Workday is conditioned upon the truth of the information and statements I have made and that, in the event it is subsequently discovered that any of the information I have submitted or provided as part of my application for employment (or job transfer or promotion) is inaccurate or misleading, then regardless of when or how discovered, any such offer of employment may be rescinded and, in the event I have already commenced employment, such employment may be immediately terminated for cause, to the fullest extent permitted by applicable law. Please enter "yes" if you acknowledge. (Required)” NOTE: Workday will not consider any applications with "No" selected.
- To be considered for employment, all applicants must agree to the below consent form. Applicants who do not sign the consent form will be regarded as not having applied and will not be considered for employment. Para ser considerado para el empleo, el solicitante deberá aceptar el siguiente formulario de consentimiento. Los solicitantes que no firmen el formulario de consentimiento se considerarán como no postulados y no se les tomará en cuenta para el empleo. Costa Rica Consent Form Formulario de consentimiento de Costa Rica (NOTE: Workday will not consider any applications with “Do NOT agree” selected) (NOTA: Workday no tendrá en cuenta ninguna solicitud que tenga seleccionada la opción "NO acepto")
- Date (type today’s date here): Fecha (escriba la fecha de hoy aquí):
About this role
Employer-provided description, formatted for easier reading.
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it.
Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care.
We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
Our Customer Care team is a highly organized, customer-centric group focused on providing clear, efficient, and empathetic resolution across all support channels. Working in a fast-paced hybrid environment, we collaborate closely to manage incoming cases, bridge customer needs with internal teams, and escalate complex issues effectively.
We rely on strong communication, adaptability, and analytical problem-solving to continuously support our customers and improve team workflows.
About the Role
As a Customer Care Tenant Management Analyst, you will be part of a dedicated team focused on delivering fast, clear, and effective support to our customers. In this versatile role, you will manage incoming cases, resolve customer inquiries, and serve as a vital link between our customers and internal teams in a dynamic, fast-paced environment.
Shift
Monday to Friday 8am to 5pm.
About You
Basic Qualifications
- Minimum of 1 year of experience in a customer service, client support, or customer care operations role.
- Minimum of 1 year using Salesforce.
Other Qualifications:
- Soft Skills: Strong written and verbal communication skills, with a track record of building positive, trust-based relationships with customers and colleagues.
- Soft Skills: Highly organized, with strong attention to detail when managing customer data and record-keeping.
- Operational Behavior: Proven ability to multitask, prioritize effectively, and maintain high accuracy in a fast-paced, high-volume environment.
- Operational Behavior: Highly adaptable to changing priorities, processes, tools, and business needs, with a continuous improvement mindset and the ability to quickly learn new systems and workflows.
- Personal Attributes: Comfortable interpreting and synthesizing data from multiple sources to inform decisions, research customer issues, and drive them to resolution.
Our Approach to Flexible Work
With Flex
Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.
We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role).
This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree.
Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.
Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law.
Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.
If you require a reasonable accommodation, you may email accommodations@workday. com , as far in advance as possible.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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