ServiceNow Software Developer

ServiceNow Software Developer (6-9 Years)

Role Purpose

• Design, implement, integrate, and continuously enhance the ServiceNow-based digital shop platform.
• Combine deep ServiceNow development expertise with full-stack engineering and enterprise integration capabilities.
• Provide technical leadership within the Scrum team.
• Design secure, scalable, maintainable, and high-quality solutions.
• Contribute to architecture decisions, engineering standards, and continuous improvement initiatives.
• Independently handle complex technical development tasks.
• Mentor and support developers through technical guidance, code reviews, and problem-solving.

Key Accountabilities

• Design, develop, configure, and maintain ServiceNow applications and platform capabilities.
• Implement scalable solutions following ServiceNow best practices.
• Develop customer-facing functionalities, including:
• Registration
• Shopping experience
• Checkout
• Payment processing
• Order management
• Self-service capabilities
• Build and maintain integrations with:
• SAP
• Payment services
• Customer master data systems
• Other enterprise platforms
• Translate business and technical requirements into maintainable software solutions.
• Provide technical leadership and guidance within the Scrum team.
• Conduct technical analysis and contribute to solution design.
• Review code and technical implementations to ensure quality.
• Identify technical risks, platform limitations, and architectural concerns.
• Support troubleshooting and root-cause analysis for complex issues.
• Ensure engineering quality across configuration, customization, integration, and deployment activities.
• Drive automation, CI/CD practices, and engineering standards.
• Provide Level-3 production support and defect resolution.

ServiceNow Engineering Responsibilities

Expert-level hands-on experience in:

• ServiceNow Scoped Applications
• ServiceNow Customer Service Management (CSM)
• ServiceNow IT Service Management (ITSM)
• Common Service Data Model (CSDM)
• Service Portal
• UI Builder / Now Experience
• Flow Designer
• IntegrationHub
• REST APIs
• SOAP APIs
• Script Includes
• Business Rules
• Client Scripts
• UI Policies

Key Competencies

• Expert ServiceNow development and customization
• Full-stack software engineering
• Enterprise integrations and API development
• Technical architecture and solution design
• Code review and quality assurance
• Agile Scrum delivery
• CI/CD and DevOps practices
• Technical troubleshooting and root-cause analysis
• Stakeholder collaboration and technical leadership
• Secure and scalable solution development

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