Process Manager - Config Management

Key Responsibilities

• Hands-on expertise with Asset Manager Tool, ServiceNow, CMDB, CSDM, and SACM processes .
• Develop, implement, and maintain best practice standards, policies, and procedures for planning, recording, monitoring, and maintaining hardware and software assets.
• Design and implement continuous lifecycle management of configuration items (CIs).
• Ensure SACM processes are fit for purpose, compliant with regulations, and aligned with organizational norms .
• Responsible for process design, framework creation, and governance .
• Define and track Key Performance Indicators (KPIs) to measure process effectiveness.
• Manage new requirements and changes to SACM processes.
• Coordinate design work for CI and Asset discovery, integrations, and data import methods .
• Collaborate with IT stakeholders and business leaders to improve asset management practices and ensure cost-effectiveness.
• Support related IT processes such as Change, Problem, and Release Management .
• Monitor, review, and support audits , ensuring compliance with standards.
• Provide coaching and guidance to CMDB stakeholders to ensure strong understanding of configuration and asset management, including its link to Change Management and other ITIL processes.
• Represent SACM requirements in Demand Boards , prioritizing process-related IT developments.
• Evaluate and recommend new tools, technologies, and process improvements to enhance IT efficiency and effectiveness.

Looking for Early joiners within 30 Days only

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