L2 Production Services
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- No Objection Certificate and Consent Undertaking/Declaration In order to proceed with the interview process, Synechron Inc. and its affiliates, subsidiaries, holding company and all relevant entities (“Synechron”) require my consent to collect, use, and process my personal information. The information provided by me will be used solely for the purpose of evaluating my candidacy for the position and will be processed in accordance with Synechron’s privacy policy and applicable data protection laws. I hereby declare and confirm the following: 1. Consent to Share Personal Information: I expressly grant permission to Synechron and its affiliates, employees, agents, and representatives to collect, use, store, and share my personal data and information, including but not limited to my name, address, contact information, resume, educational background, employment history, and any other related information for the purpose of potential employment opportunities, background verification, or any other legitimate business purposes as deemed necessary by Synechron. 2. Understanding of Purpose: I understand and undertakes that my personal information is shared within Synechron and with third-party service providers or partners (involved in the recruitment process) for legitimate business purposes only which includes but not limited to interview process and in accordance with applicable data protection laws. 3. Accuracy of Information: I confirm that the information provided by me is complete, true, and accurate. I acknowledge that provision of any false or misleading information may lead to denial of employment or termination if already employed. 4. No Objection: I have no objection to and voluntarily providing consent to Synechron collecting, storing, using, or sharing my personal information for the purposes stated herein. I understand my rights to access, rectify, and, where applicable, delete my personal data held by Synechron, subject to legal and contractual restrictions. 5. Duration of Consent: This consent will remain valid unless expressly revoked by me in written form, notwithstanding any changes in my application status or the termination of any contractual relationship that may ensue. 6. Amendments: Synechron reserves the right to update or amend this undertaking/declaration as required by law or due to changes in its internal policies. I agree to be bound by such amendments as long as they are communicated to me with reasonable notice. 7. Governing Law: This consent undertaking/declaration shall be governed by and construed in accordance with the laws of the jurisdiction in which Synechron operates, without regard to its conflict of law provisions.
About this role
Employer-provided description, formatted for easier reading.
We are
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions.
Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms.
Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams.
With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.
Our challenge
Synechron is looking for an L2 Production Services Analyst to provide production support for Front Office Equity Derivatives and Risk platforms. The role is responsible for maintaining the stability of business-critical trading applications, resolving production incidents, supporting releases, and ensuring high availability across the trade lifecycle in a 24x7 support environment.
Additional Information*
The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Halifax, NS is CAD $100k – CAD $110k/year & benefits (see below).
Responsibilities
- Provide L2 production support for Equity Derivatives, Front Office Trading, and Risk Analytics applications.
- Monitor production environments, investigate alerts, and resolve P1/P2 incidents within SLA.
- Perform Unix/Linux troubleshooting, log analysis, SQL-based data validation, and application diagnostics.
- Support trade execution workflows, batch processing, and end-of-day operational activities.
- Conduct root cause analysis (RCA) and collaborate with L3 Engineering, Development, and Infrastructure teams.
- Participate in production releases, change management, disaster recovery testing, and operational readiness reviews.
- Maintain runbooks, knowledge articles, and ITIL-compliant incident/problem records.
Requirements
- 5–8 years of L2 Application/Production Support in Capital Markets.
- Strong knowledge of Equity Derivatives, Front Office Trading, Risk Analytics, or Trade Execution platforms.
- Hands-on Unix/Linux administration and Shell scripting.
- Strong SQL (Oracle/SQL Server/PostgreSQL) for production investigation and reconciliation.
- Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, or Kibana.
- Working knowledge of ITIL Incident, Problem, Change, and Release Management.
- Excellent communication skills with experience supporting business users and traders during critical production events.
Preferred, but not required:
- Exposure to FIX protocol, market data, or electronic trading systems.
- Experience with Autosys/Control-M, Jenkins, Git, and DevOps-based release processes.
- Prior experience supporting high-availability Front Office applications in an investment banking environment.
We offer:
- A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
- 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days).
- A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability.
- Flexible hybrid policy.
- RRSP with employer’s contribution up to 4%.
- A higher education certification policy.
- On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
- Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
- Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
- A truly diverse, fun-loving and global work culture.
S YNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all.
We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law .
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