LandOffer
Technical Support Engineer - Agentforce & Data 360
Job details
- Work mode
- Hybrid
- Employment
- Full-time
- Posted
- Jul 29, 2026
- Last confirmed open
- Oct 23, 2026
What you'll need to apply
Fields this application requires
Company-specific questions
- Do you have the unrestricted right to work in the country to which you're applying? (You must answer “No” if you are on any visa or possess any government issued work authorization document that has an expiration date; you should answer “Yes” if you have DACA or TPS authorization in the US)
- Government Employment: In the last 5 years, have you been an employee of a U.S. federal, state, or local government, including a "special Government employee" (defined under 18 U.S.C. §202), or a member of the U.S. Armed Services (including Reserve and Guard components)?
- Government Responsibilities: Are you now or have you ever, directly or indirectly: been responsible for matters involving Salesforce (or one of its subsidiaries); participated in a procurement, evaluation, source selection or procurement decision involving Salesforce (or one of its subsidiaries); or participated in a contract, claim, controversy, or investigation involving Salesforce (or one of its subsidiaries)? Do you have a relative who is a government employee with responsibility for matters involving Salesforce (or one of its subsidiaries)?
- Do you have an immediate family member who is currently an employee of a U.S. federal, state, or local government, including a "special Government employee" (defined under 18 U.S.C. §202), or a member of the U.S. Armed Services (including Reserve and Guard components)?
- I attest/confirm? that I have no post-government employment restrictions currently applicable to me that have not already been addressed or disclosed in the previous questions, OR that if I am aware of any applicable restrictions, I will disclose them to the recruiter if contacted for further processing of my application. If I have received any written post-government employment advice from any current or former government employer that is still in force, I will provide it to the recruiter if contacted for further processing of my application.
- Are you currently or have you in the past been debarred, suspended, proposed for debarment or declared ineligible for award of a contract by any federal agency?
- Are you a citizen, national or permanent resident of Iran, Cuba, North Korea or Syria? As a U.S. company that exports software and technology internationally, we must comply with U.S. export control laws in every country where we operate. The information provided will be used to determine whether we need to obtain an Export Control License for your employment if you are hired.
- Regarding future positions at Salesforce, please select one of the following options
About this role
These roles have Government requirements: Must be a Sole U.S. Citizen ( Non-dual citizen with any other country ) operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan.
Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV
The Salesforce Data 360 and Agentforce Support team is comprised of highly skilled technical engineers who have a passion for making customers successful. Our Support Engineers pride themselves in delivering an unparalleled premium customer experience that leaves customers wanting and coming back for more.
While our focus is on the customer, we also have fun as a team, and continuously give back to our community through the generous Salesforce 1-1-1 model.
These roles are located in our Chicago, Indianapolis, Atlanta and Seattle offices. Candidates should live locally to the area and able to work in an office environment in a hybrid model.
Your Impact - Responsibilities
In your role as a Agentforce and Data 360 Support Engineer , you are the first point of contact for customers experiencing challenges navigating and implementing Data 360 and Agentforce products. Job responsibilities include but are not limited to:
- Developing and maintaining technical expertise in Salesforce Data 360 and Agentforce.
- Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
- Providing feature explanation and best practices.
- Managing customer expectations and the customer experience to maximize customer satisfaction.
- Actively maintaining and participating in job-related training activities.
- Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
- Multitasking and performing effectively under pressure.
- Creating and curating knowledge content.
Required Experience/Skills:
- Demonstrated skill in software customer support or software customer service in a customer-facing role
- Experience with web technologies including HTML, JavaScript, CSS, or APEX.
- Experience with Salesforce and/or CRM applications and other cloud-based technologies preferred
- API / programming experience
- Big data experience
- Experience with Database concepts, Data management (RDBMS), and SQL
- Salesforce Developer, Agentforce, Data 360 Certification is a plus
- Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies.
- US Citizenship to support our specific customers
- Bilingual Portuguese, French or Spanish language proficiency is a plus!