Technical Architect

Key Responsibilities

• Technical Architecture: Act as a Technical Architect on Salesforce projects, delivering end-to-end monetization and connectivity solutions powered by Salesforce Revenue Cloud (RLM), Communications Cloud, and Data Cloud.
• Discovery and Design: Lead technical discovery sessions and design workshops to capture complex requirements from telecommunications and digital service providers, translating them into scalable designs aligned with Quote-to-Cash (Q2C) processes and BSS/OSS architectures.
• Implementation & Monetization: Design and govern the implementation of core catalog, pricing, and telecom modules, including Revenue Lifecycle Management (RLM), Enterprise Product Catalog (EPC), Industries/Revenue CPQ, Subscription Management, Order Management (OM), and MACD (Move, Add, Change, Disconnect) orchestration.
• Integration and Interoperability: Architect Salesforce integrations with external financial and operational systems (Billing/Rating engines, Payment Gateways, ERPs, Taxation engines, and network orchestrators) using REST/SOAP APIs, TM Forum Open APIs, Apex, LWC, and middleware solutions like MuleSoft.
• Client Engagement: Partner with executive stakeholders (CIOs, CTOs, Enterprise Architects) to ensure the delivery of high-quality solutions. Communicate complex concepts like Asset-Based Ordering (ABO), Usage-Based Billing (UBB), and Headless Commerce architectures clearly to technical and non-technical audiences.

Technical Expertise:

• Revenue & CPQ Mastery: Hands-on experience with implementation, data architecture, and custom development in Salesforce Revenue Cloud (RLM), Salesforce Billing, and Communications Cloud (formerly Vlocity).
• Tools and Frameworks: Strong knowledge of Product Catalog Management, Pricing Procedures, Business Rules Engine (BRE), and the OmniStudio suite (FlexCards, OmniScripts, Integration Procedures, DataRaptors).
• Salesforce Development: Deep expertise in native platform development (Apex, Lightning Web Components, ConnectApi, SOQL) to build custom transactional flows, complex integrations, and asynchronous processes.
• Client Focus: Strong communication and interpersonal skills, with the ability to build trust, manage expectations, and prioritize multiple client engagements effectively.

Preferred Qualifications

• AI-Assisted Development (Desirable): Familiarity with generative AI tools and assistants for code generation, debugging, and architectural refinement (e.g., Einstein for Developers, Agentforce, GitHub Copilot, or prompt-driven development processes).
• Salesforce Certifications: Preference for architecture, CPQ, and industry-focused credentials, such as:

Salesforce Revenue Cloud Accredited Professional / CPQ Specialist

Salesforce Billing Accredited Professional

Salesforce Communications Cloud Accredited Professional

Salesforce OmniStudio Developer / Consultant

Salesforce Data Cloud Consultant

Salesforce Application Architect / System Architect

• Delivery Methodologies: Familiarity with Agile (Scrum, SAFe) or hybrid project delivery methodologies and governance.