Systems Engineering Engineer (TS/SCI Clearance)

Salesforce · Virginia - Herndon · Herndon

Spotted 8d agoFull time

What you'll need to apply

Fields this application requires

NameEmailPhoneCountryRésuméWork authorization answerVisa sponsorship answer

Company-specific questions

  • Do you have the unrestricted right to work in the country to which you're applying? (You must answer “No” if you are on any visa or possess any government issued work authorization document that has an expiration date; you should answer “Yes” if you have DACA or TPS authorization in the US)
  • Government Employment: In the last 5 years, have you been an employee of a U.S. federal, state, or local government, including a "special Government employee" (defined under 18 U.S.C. §202), or a member of the U.S. Armed Services (including Reserve and Guard components)?
  • I attest/confirm that I have no post-government employment restrictions currently applicable to me that have not already been addressed or disclosed in the previous questions, OR that if I am aware of any applicable restrictions, I will disclose them to the recruiter if contacted for further processing of my application. If I received written advice from my current or former government employer about work restrictions that are still active, I will provide it to the recruiter if contacted for further processing of my application.
  • Are you currently or have you in the past been debarred, suspended, proposed for debarment or declared ineligible for award of a contract by any federal agency?
  • As a U.S. company that exports software and technology internationally, we must comply with U.S. export control laws in every country where we operate. The information provided will be used to determine whether we need to obtain an Export Control License for your employment if you are hired. Are you a citizen, national or permanent resident of Iran, Cuba, North Korea or Syria?
  • Regarding future positions at Salesforce, please select one of the following options
  • I acknowledge that I have read, reviewed and answered the above questions truthfully and accurately. I further understand, and agree, that any offer of employment I may receive from Salesforce is conditional on the truth of the above statements and that, in the event it is subsequently determined that any of the above is inaccurate, any such offer of employment can be rescinded and, in the event I have commenced employment, such employment will be terminated, to the extent permitted by applicable law. Please select "yes" if you acknowledge.
Job description

About this role

Employer-provided description, formatted for easier reading.

The Experience

We're growing our Government Cloud customer engineering team within Engineering and Operations. As a Platform Technical Support Engineer, you'll own Mission Critical Support cases across all severities, partnering closely with Worldwide Support, R&D, and Support Operations. This role may require shift work outside normal business hours to support our global customers.

What You'll Actually Be Doing

  • Manage assigned support cases end-to-end, establishing yourself as a trusted Salesforce platform and application expert.
  • Troubleshoot technical issues spanning web tiers, databases, integrations, and Salesforce-specific technologies.
  • Partner across Worldwide Support, R&D, and Support Operations to resolve complex, high-severity cases.
  • Provide support coverage on a shift basis to meet global customer needs.

You're Our Person If...

  • You have 3+ years of experience in a technical support or services role.
  • You're comfortable interacting with all levels of customer and company management, and can multi-task effectively under pressure.
  • You understand internet technologies (firewalls, web servers, proxy servers) and have familiarity with relational databases, SQL, object-oriented design, XML, and SOAP web services.
  • You hold an active TS/SCI clearance with Polygraph. (Confirm with your Recruiter/Legal whether this should instead use the standard auto-populated Federal Background Investigation language.)

Even Better If...

  • You have front-end (JavaScript, HTML, CSS, cross-browser development) and back-end (Java, .NET, SQL) development experience.
  • You've worked in large-scale, multi-tenant production environments.
  • You have API programming, software development, or Apex/Visualforce experience.
  • You have Salesforce CRM domain knowledge, a relevant Salesforce certification, or prior SaaS support experience.
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