Summer 2027 Intern - Applied AI Strategy & Research

Job Description

As an Applied AI Strategy & Research intern in the Office of the CEO, you will work at the intersection of artificial intelligence, automation, and customer engagement—with a focus on Agentforce.

Collaborating closely with AI research, Agentforce, and product teams, you will have significant exposure to Salesforce leadership as you explore how AI-driven agents, automation, and intelligent workflows enhance customer experiences and enterprise solutions.

This internship is designed for high-achieving undergraduates passionate about AI, research, and business transformation. You will gain hands-on experience in AI research, customer insights, and strategic initiatives, contributing directly to the future of AI-powered customer engagement at Salesforce.

Summer 2027 Internship Start Dates:

• 5/17/2027 - 8/6/2027
• 6/1/2027 - 8/20/2027
• 6/14/2027 - 9/3/2027

Key Responsibilities:

• Conduct market, applied AI research, and competitive analysis on Agentforce and AI-driven customer engagement solutions.
• Collaborate with applied AI teams to build and explore AI agents, automation, and enterprise AI applications.
• Analyze customer interactions with AI to improve Salesforce’s ability to enhance customer experiences and operational efficiency.
• Translate customer insights into product recommendations for the CEO’s office and executive leadership.
• Develop briefing reports and presentations on AI strategy, customer impact, and product feedback.
• Support cross-functional collaboration between AI research, Agentforce, and product strategy teams.
• Attend and summarize key discussions with executives, AI researchers, and industry leaders to provide actionable insights.

What You’ll Gain:

• Hands-on experience in AI research, strategy, and business impact analysis.
• Exposure to top AI experts, executives, and thought leaders at Salesforce.
• A deep hands-on understanding of how AI is shaping the future of enterprise software.
• The opportunity to contribute to high-impact research that influences AI innovation at Salesforce.

Who You Are

• Current Sophomore / Rising Junior: You have an expected graduation date between December 2027 and June 2028 pursuing a Bachelor's degree in Computer Science, Engineering, Mathematics, Business, or a related field.
• Passionate about AI, technology, and business strategy.
• Strong analytical and research skills with the ability to synthesize complex AI concepts into actionable insights.
• Excellent communication and presentation skills, with the ability to work cross-functionally.
• Some exposure to AI/ML concepts, coding (Python, TensorFlow, etc.), or technical coursework is a plus but not required.

Preferred Qualifications

• Prior experience in research, strategy, or business analysis (internships, coursework, or personal projects).
• Interest in AI ethics, sustainability, and the broader implications of AI on society.