LandOffer
Success Guide - German or Italian speaker
Job details
- Employment
- Full-time
- Posted
- Jul 1, 2026
- Last confirmed open
- Oct 23, 2026
What you'll need to apply
Fields this application requires
Company-specific questions
- Will you now or could you in the future require sponsorship to obtain work authorization or to transfer or extend your current visa? (You must answer “Yes” if your current visa is tied to your spouse or partner’s visa or if you are on a bridging visa or working holiday visa)
- As a U.S. company that exports software and technology internationally, we must comply with U.S. export control laws in every country where we operate. The information provided will be used to determine whether we need to obtain an Export Control License for your employment if you are hired. Are you a citizen, national or permanent resident of Iran, Cuba, North Korea or Syria?
- Regarding future positions at Salesforce, please select one of the following options
- I acknowledge that I have read, reviewed and answered the above questions truthfully and accurately. I further understand, and agree, that any offer of employment I may receive from Salesforce is conditional on the truth of the above statements and that, in the event it is subsequently determined that any of the above is inaccurate, any such offer of employment can be rescinded and, in the event I have commenced employment, such employment will be terminated, to the extent permitted by applicable law. Please select "yes" if you acknowledge.
About this role
The role of the Success Guide is crucial in helping customers to grow value and improve adoption of Salesforce. Success Guides provide proactive and reactive architecture, product, and industry expertise to enable customers to successfully adopt products. The Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers.
With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale. They partner with key collaborators such as Success Managers, Account Executives, and Support to make our customers successful.
The ideal Success Guide is organized, agile, and passionate about Product Education. They have excellent presentation and communication skills in both a 1 on 1 and group setting. They have strong technical skills and are able to use their product knowledge to deliver value to both customers and internal teams.
Responsibilities
- Provide prescriptive recommendations, best practices, and technical advice for improving adoption
- Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements
- Become an expert in Sales Cloud and related products
- Help customers consistently achieve their business outcomes
- Generate positive feedback from customers, internal teams and leadership
- Show continued professional growth and development
Required Qualifications & Skills
- 3+ yrs relevant experience
- Proven ability to quickly learn new technologies
- Consultative and customer-focused approach and engagement style
- Ability to navigate, escalate, and lead efforts on complex customer requests
- Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite)
- Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure
- Fluent in Italian or German
Preferred Qualifications & Skills
- Salesforce Advanced Administrator Certified, Platform App Builder Certified, and Sales Cloud are considered an Asset
- Familiarity with the Salesforce platform
In addition to having the Salesforce Administrator Certification, Success Guides will be expected to obtain Salesforce Advanced Administrator, Platform App Builder and Sales Cloud Consultant Certification within the first 90 days of hire.
Expectation for candidate to enable and deliver on advanced topics such as Territory Planning, Maps and Platform related topics.