LandOffer
Strategic Partner Program Manager, Key Partners
Spotted 1d agoFull-time
Job details
- Employment
- Full-time
- Level
- Senior
- Experience
- 6+ years
- Posted
- Nov 11, 2026
- Last confirmed open
- Nov 13, 2026
- Job function
- Software/Internet/AI › Project Management › Project/Program Manager
What you'll need to apply
Fields this application requires
NameEmailPhoneCountryResumeWork authorization answerVisa sponsorship answer
Company-specific questions
- Do you have the unrestricted right to work in the country to which you're applying? (You must answer “No” if you are on any visa or possess any government issued work authorization document that has an expiration date; you should answer “Yes” if you have DACA or TPS authorization in the US)
- Government Employment: In the last 5 years, have you been an employee of a U.S. federal, state, or local government, including a "special Government employee" (defined under 18 U.S.C. §202), or a member of the U.S. Armed Services (including Reserve and Guard components)?
- I attest/confirm that I have no post-government employment restrictions currently applicable to me that have not already been addressed or disclosed in the previous questions, OR that if I am aware of any applicable restrictions, I will disclose them to the recruiter if contacted for further processing of my application. If I received written advice from my current or former government employer about work restrictions that are still active, I will provide it to the recruiter if contacted for further processing of my application.
- Are you currently or have you in the past been debarred, suspended, proposed for debarment or declared ineligible for award of a contract by any federal agency?
- As a U.S. company that exports software and technology internationally, we must comply with U.S. export control laws in every country where we operate. The information provided will be used to determine whether we need to obtain an Export Control License for your employment if you are hired. Are you a citizen, national or permanent resident of Iran, Cuba, North Korea or Syria?
- Regarding future positions at Salesforce, please select one of the following options
- I acknowledge that I have read, reviewed and answered the above questions truthfully and accurately. I further understand, and agree, that any offer of employment I may receive from Salesforce is conditional on the truth of the above statements and that, in the event it is subsequently determined that any of the above is inaccurate, any such offer of employment can be rescinded and, in the event I have commenced employment, such employment will be terminated, to the extent permitted by applicable law. Please select "yes" if you acknowledge.
Job description
About this role
What You'll Be Doing & Why It Matters
This is a ring-fenced, white-glove role supporting our two largest global systems integrator partners. You will be the single point of contact for partner program requests.
You will bridge Partner Sales Managers (PSM), Partner Account Managers (PAM), Program Operations and the partners' own operational stakeholders.
The work is hands-on and partner-facing. It involves taking calls, resolving issues quickly, and turning what you hear into operational change. It is not a back-office analyst role.
Core Responsibilities & Scope
- Be the first point of contact for partner program requests from your designated partners, taking some of the load off the PAMs and leaders who currently field these directly.
- Answer partner calls and Slack messages, understand the issue, explain it internally and drive resolution.
- Act as an escalation point for the Operational Specialists who execute requests.
- Work directly with the partners' operational stakeholders.
- Work with the Partner Sales team and PAMs/PSMs covering both partners. Keep them aligned and make sure requests are submitted correctly.
- Act as an "assistant PAM": go between operations and the field, and speak credibly to both sides.
- Join regular cadence meetings with partner leadership and PAMs.
- Guide partners and internal teams through the details of program execution:Onboarding new partners, including contracting for sub-entitiesWhen and where benefits are eligibleProvisioning demo environments on the right orgsLegal and contracting requirementsEligibility for funding
- Manage and recommend approvals for exceptions to written program benefits.
- Support referral fee processes and communicate with the partners about them.
- Help internal sales teams use program funds correctly and get the best return, working with the relevant sales leaders.
- Give the Programs team clear, actionable recommendations on the unique program needs of your dedicated partners.
- Where programs are being designed for these partners, such as custom benefits or incentives, bring in what you hear on the ground.
- Keep a current picture of what is in, out and prioritized as deals change daily. Support end-to-end orchestration across the Catalyst support model.
Minimum Requirements
- 6 to 8 years of experience
- Directly stakeholder-facing, internally and externally, and comfortable leading discussions with stakeholders at all levels.
- Polished and senior enough to represent the company brand to partner leadership and deliver external enablement.
- Strong working knowledge of partner programs and the sales business, enough to speak credibly to both Operations and PAMs/PSMs.
- Comfortable on the phone and handling escalations. These partners insist on calls and escalate quickly.
- Skilled at turning findings into clear recommendations.
- Able to work across Partner Sales, Programs and Operations and manage competing priorities.
- Experience with contracting, eligibility and benefits processes is a plus.
Interested in this role?Continue on Salesforce's careers page.
Apply on Salesforce