Specialist Solution Engineer
Spotted 4d agoFull time
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Job description
About this role
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Job Description
About the Role As a Commerce Cloud Specialist Solution Engineer , you will be the sole dedicated Commerce SE for the Middle East, embedded within a high-performing team of cloud specialists covering MC, Revenue Cloud, Field Service, and Slack. You'll partner closely with Account Executives and Account SEs to drive Commerce-led opportunities across B2B and B2C customers in the UAE, KSA, and the broader Gulf region.
This is a highly visible, customer-facing pre-sales role where your ability to connect Commerce capabilities to business outcomes — across complex, multi-cloud deals — will directly influence pipeline and revenue.
What You'll Do
- Own all Commerce Cloud pre-sales engagements in the Middle East, acting as the authoritative product expert across B2C Commerce, B2B Commerce, Headless/Composable Commerce, and Order Management
- Deliver compelling, business-value-driven demos and technical sessions tailored to customer pain points and industry context
- Lead discovery, solution design, and POC/pilot engagements for Commerce opportunities, often as part of broader multi-cloud deals
- Collaborate with Account SEs and AEs to craft winning deal strategies, addressing competitive threats (especially SAP and existing CRM/Commerce landscapes)
- Support large, complex proposals with sizing, architecture guidance, and ROI storytelling
- Partner with the Agentforce narrative — positioning Commerce Agents and AI-powered commerce capabilities as strategic differentiators
- Engage regional customer events, EBCs, and field marketing initiatives (Agentforce World Tour, Executive Briefings, etc.)
- Build internal knowledge and enablement assets to support the broader SE team on Commerce topics
- Act as a trusted advisor to customers ranging from retail and healthcare to agri-commodity groups and digital-native enterprises
What We're Looking For
Required:
- Bachelors Degree in Computer Science or related field.
- 5+ years of pre-sales or solution engineering experience, with strong focus on e-commerce or digital commerce platforms
- Deep knowledge of Salesforce Commerce Cloud (B2C and/or B2B), or equivalent platforms (SAP Commerce, Adobe Commerce, commercetools, Shopify Plus)
- Ability to deliver executive-level business value conversations as well as hands-on technical demos
- Strong Arabic and English communication skills — the ability to navigate both technical and C-suite conversations in the region is key
- Track record of supporting enterprise deals in a fast-paced, multi-stakeholder environment
- Experience in the Middle East or willingness to be based in Dubai
Preferred:
- Salesforce Commerce Cloud certifications (B2C or B2B Commerce Architect)
- Hands-on familiarity with Headless/Composable Commerce architectures and front-end integration patterns
- Experience positioning Order Management Systems (OMS) in complex retail or distribution environments
- Knowledge of complementary clouds: Data Cloud, Marketing Cloud, Service Cloud — comfort operating in multi-cloud deals is a big plus
- Prior work with retail, CPG, healthcare, or manufacturing verticals in the Gulf region
Why This Role
- You'll be the only Commerce SE in the Middle East — high ownership, high visibility, high impact
- Work alongside a tight-knit, world-class specialist SE team (MC, RC, FSL, Slack) in one of Salesforce's fastest-growing regions
- Competitive compensation with UAE tax advantages
- Target start: October 2026
Interested in this role?Continue on Salesforce's careers page.
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