Solution Architect

The Solution Architect will be part of the Cross Industries Solution Architecture team at LATAM level , supporting customers across different industries by designing innovative, scalable, and value-driven Salesforce solutions.

This role will act as a strategic partner to business and technology leaders, driving digital transformation initiatives through Salesforce Platform capabilities, Customer 360, multi-cloud solutions, emerging technologies such as Agentforce, and the effective adoption of AI-powered tools to accelerate solution design, improve productivity, and deliver greater customer value.

Responsibilities

• Serve as a trusted advisor to business and technology stakeholders, leading strategic discussions and defining solution visions aligned with business objectives.
• Lead the end-to-end design of Salesforce solutions, leveraging the Customer 360 vision and multi-cloud strategies.
• Translate business requirements into scalable, sustainable, and value-driven solutions.
• Facilitate discovery sessions and functional workshops to gather requirements, define business processes, and prioritize the product backlog.
• Design and document business processes using structured frameworks and methodologies to ensure efficiency and alignment with project goals.
• Provide hands-on Salesforce configuration and prototyping when required.
• Ensure adherence to Salesforce implementation best practices and platform governance throughout the project lifecycle.
• Lead and collaborate with cross-functional teams, fostering alignment across business, product, and technology.
• Partner with project managers to provide technical guidance, identify risks, and define mitigation strategies.
• Act as the bridge between business stakeholders and development teams, ensuring clear communication and high-quality delivery.
• Mentor and coach Solution Architects, Business Analysts, and consultants, promoting technical excellence across the team.
• Lead solution estimations, technical proposals, and pre-sales activities when required.
• Lead executive-level conversations, influencing business and technology decisions with C-level stakeholders.

Experience & Skills Required

• 5+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle (from planning to go-live) with repeated and demonstrable success
• Proven experience as a Solution Architect delivering enterprise-scale Salesforce solutions in complex digital transformation programs.
• Strong expertise with the Salesforce Platform, including Sales Cloud, Service Cloud, Field Service and other relevant Salesforce Clouds.
• Experience designing scalable, secure, and maintainable Salesforce solutions across multiple clouds.
• Solid understanding of Salesforce platform capabilities, declarative development, and solution architecture best practices.
• Experience working in consulting environments and leading customer-facing engagements.
• Strong knowledge of Agile delivery methodologies (Scrum, Kanban).
• Ability to balance business needs with technical considerations, making sound architectural decisions and evaluating trade-offs.
• Excellent stakeholder management, communication, negotiation, and presentation skills.
• Strong analytical thinking with the ability to solve complex business and technical challenges.
• Advanced or fluent English (required); Spanish proficiency is preferred.
• Experience with Agentforce, AI-powered Salesforce capabilities, and the adoption of AI tools to enhance solutioning and delivery processes is highly desirable.Demonstrated experience in one or more of the following industries: MAE/CBS (Manufacturing, Automotive, Energy / Consumer Business Services - Utilities); FINS (Financial Services including Insurance); HLS (Healthcare and Life Sciences); RCG (Retail Consumer Goods); PubSec (Public Sector, Non-profit, and Education)