Senior Technical Consultant - (DATA 360 Mandatory)
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About this role
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About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We're looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Agentforce is the future of AI, and you are the future of Salesforce.
About the Role
The Senior Technical Consultant supports a work stream in sophisticated enterprise customer engagements, partnering with key stakeholders to achieve the vision while completing key deliverables. They serve as hands-on advisors — using strong solution, technical, and product knowledge, plus industry and consulting experience — to deliver customer ROI.
Senior Technical Consultants demonstrate thought leadership in technical aspects of customer and partner engagements, leading to successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations via middleware tools and platforms. They lead the evaluation of options, present and educate customers/partners, and proactively manage risk areas through to resolution.
Your Impact — Responsibilities
- Become a highly certified and recognized Salesforce expert
- Help clients consistently meet/exceed goals and metrics
- Contribute to customer success through front- and back-end solution development and release management
- Deliver high client satisfaction (CSAT)
- Guide application/integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education
- Up-skill on AI Fluency and AI-Native delivery methodology, using AI tools and developer assistants (e.g., Agentforce Vibes, Cursor, Claude) and agentic evaluation frameworks to accelerate delivery
- Build relationships with internal and external business partners, contributing to broader goals beyond a single customer engagement
- Drive creation of application and technical design documents that leverage Salesforce best practices and integrate Salesforce into customer infrastructure
- Troubleshoot key implementation issues and drive them to resolution; lead evaluation of business/technical requirements at a senior level
- Proactively identify and manage risk areas through to complete resolution
- Manage customer expectations; negotiate solutions to complex problems with customers and third-party partners
- Contribute to Services Practice growth by leading internal strategic initiatives, mentoring junior teammates, and enriching technical/non-technical knowledge for customers and colleagues
Minimum Qualifications
- 2+ years as a Lead Developer doing solution design in a mid-to-large organization, with demonstrated leadership driving organizational transformation in a matrixed org
- Experience with enterprise architecture areas: integration technologies, single sign-on, master data management
- Experience with Waterfall and/or Agile methodologies
- Self-starter with proven results leading customer/partner success across front- and back-end architecture, development, release management, and change management
- Proven ability to analyze, design, and optimize business processes via technology and integration
- Skilled at guiding customers and colleagues in adopting emerging technologies that drive business value
- Polished speaker able to evangelize best practices at various organizational levels
- Genuine interest in studying new technologies and pushing the limits of existing ones
- Strong written and verbal communication skills, tailored to the audience
- Strong presentation skills — able to present and defend a point of view to varied audiences
- Willingness to travel to client sites (avg. 25%, may vary by engagement)
- Bachelor's degree in Computer Science, Software Engineering, Business, or related field
Certifications
Helpful to have Salesforce. com product certifications before joining. Expected to earn these within the first 3 months:
- Certified Platform App Builder
- Certified Platform Developer I
- Salesforce Certified Agentforce Service Consultant
- Salesforce Certified Agentforce Sales Consultant
- Certified Agentforce Specialist
- Certified Sharing & Visibility Designer
- Certified Integration Architect
Preferred Qualifications — Leadership Qualities
- Passion: Passionate about customer success
- Beginner's Mind: Always learning, open-minded, a great listener, hands-on
- Thought Leader: Strong point of view and executive presence — confident, not arrogant, a great storyteller
- Urgency: Moves fast and drives business value and results
- Ohana: Embodies Aloha culture — a team player with a generous heart
- Trust: Trusts the company's core values
- Adaptable: Excels amid high uncertainty and change