Senior Manager, Qualifed Success Architecture

As Sr. Manager of Qualified Success Architecture, you will lead a team of Success Architects who get customers live, adopted, and renewed on Qualified. You report to the Director of Qualified Success Architecture, and you partner with them to turn strategy into consistent, high-quality delivery across your team’s customers.

You will be the senior escalation point and trusted advisor for your team’s most strategic accounts, and a working partner to your counterparts in Product, Sales, Marketing, and Salesforce account teams.

This is a player-coach seat. You will build and coach a strong team, and you will also step into the room when a customer’s rollout, QBR, or renewal needs senior technical leadership. You will be the voice of what customers really need, and you will earn credibility by being close to the work.

What You Will Be Doing:

• Hire, onboard, and develop Success Architects within the approved hiring plan. Raise the bar with every hire.
• Coach for growth. Build clear career paths, and retain top performers by giving them stretch work, visibility, and a reason to stay.
• Run the team’s operating rhythm: capacity, account assignments, risk reviews, and pipeline of renewals and expansions.
• Model the culture: curious, accountable, customer-obsessed, and fun to work with.
• Personally manage 2 to 5 of the team’s highest-need accounts, including those that are at risk, large, or complex.
• Ensure your team executes the Qualified Implementation Framework consistently, and bring back what you learn so it keeps improving.
• Guide strategic customers through architecture, data model, and rollout alongside the Enterprise Architects who run their stack.
• Prepare and deliver executive-level Quarterly Business Reviews that tie Qualified to customer revenue goals.
• Own adoption, health, and renewal outcomes for your team’s book. Know every at-risk account before it knows itself.
• Turn successful customers into advocates through case studies, testimonials, and speaking moments, working hand in hand with Marketing.
• Give the Director a clear, current view of customer health, renewal risk, and expansion opportunity for your team.
• Recommend changes to team design, capacity, and investment based on what you see in the book.
• Build and sustain executive relationships across Salesforce and our customers.
• Co-plan with Salesforce teams on joint customers, joint pipeline, and joint wins.
• Engage in internal product discussions, bringing customer feedback into actionable insights to help shape the product roadmap

Qualifications:

• 8+ years of Mid Market/Enterprise software experience
• 1+ year of people management experience
• Bachelors Degree required
• A track record of hiring, developing, and retaining strong individual contributors.
• Excellent interpersonal, communication, persuasion, presentation and writing skills
• You command a room, from a customer's CMO to a Salesforce executive.
• Deep working knowledge of Salesforce CRM
• Deep working knowledge of Qualified
• Working knowledge of marketing automation systems
• Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
• Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
• Must be willing to work in a fast-paced startup environment with multiple roles
• Passion for making customers successful with software solutions