LandOffer
Renewals Manager - Informatica
What you'll need to apply
Fields this application requires
Company-specific questions
- As a U.S. company that exports software and technology internationally, we must comply with U.S. export control laws in every country where we operate. The information provided will be used to determine whether we need to obtain an Export Control License for your employment if you are hired. Are you a citizen, national or permanent resident of Iran, Cuba, North Korea or Syria?
- Regarding future positions at Salesforce, please select one of the following options
- I acknowledge that I have read, reviewed and answered the above questions truthfully and accurately. I further understand, and agree, that any offer of employment I may receive from Salesforce is conditional on the truth of the above statements and that, in the event it is subsequently determined that any of the above is inaccurate, any such offer of employment can be rescinded and, in the event I have commenced employment, such employment will be terminated, to the extent permitted by applicable law. Please select "yes" if you acknowledge.
About this role
Employer-provided description, formatted for easier reading.
Overview of the Role Come join Salesforce and a team dedicated to driving healthy, long-term customer relationships and sustainable revenue growth! As an Informatica Renewals Manager, you will own and drive the renewal process for a portfolio of accounts, engaging customers up to 180 days ahead of their contract end date.
You'll partner across the full renewals lifecycle — customer success, deployment analysis, negotiations, legal and security reviews, and account collections — to protect and grow subscription revenue while building lasting customer relationships.
Responsibilities
- Manage the end-to-end renewals process in partnership with the Customer Success and Sales teams to retain and expand customer subscriptions while sustaining strong, long-term relationships
- Analyze account usage data to identify gaps between what a customer owns versus what they're actively using
- Partner with Operations, Deal Strategy, and Legal teams to structure and finalize renewal negotiations
- Identify renewal risk within accounts early and build mitigation plans
- Engage directly with customer decision-makers to understand requirements and resolve roadblocks that could delay or jeopardize renewals
- Finalize renewal bookings ahead of contract expiration dates
- Drive uplift and upsell opportunities on renewal bookings to expand customer spend
- Support conversion of single-year to multi-year subscription terms
- Serve as the voice of the customer internally, while balancing what's best for the business — building strong cross-functional relationships along the way
Required Qualifications
- Experience in sales, account management, or customer support within a subscription or SaaS environment
- Understanding of the renewals cycle & process, the complexities and challenges & how to drive successful renewals outcomes
- Strong negotiation and relationship-building skills, with the ability to work cross-functionally with Legal, Deal Strategy, and Operations teams
- Ability to manage a complex sales cycle involving multiple stakeholders and long lead times
- Proficiency in using AI-powered tools to support deal analysis and renewal recommendations
Preferred Qualifications
- Experience with Salesforce
- Experience leveraging AI/ML tools (e.g., Salesforce Einstein, Agentforce, Slackbot, Claude, Gemini, or similar) to support renewal analytics and account insights
This is an office-flex role whereby 3 days a week working from our Sydney office is required.
*LI-Y