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Product Marketing IT Service Director

Salesforce · Washington - Seattle · Seattle

Spotted 88d agoFull-time

Job details

Employment
Full-time
Level
Executive
Experience
8+ years
Posted
Jul 27, 2026
Last confirmed open
Oct 23, 2026

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Company-specific questions

  • Do you have the unrestricted right to work in the country to which you're applying? (You must answer “No” if you are on any visa or possess any government issued work authorization document that has an expiration date; you should answer “Yes” if you have DACA or TPS authorization in the US)
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  • Government Employment: In the last 5 years, have you been an employee of a U.S. federal, state, or local government, including a "special Government employee" (defined under 18 U.S.C. §202), or a member of the U.S. Armed Services (including Reserve and Guard components)?
  • I attest/confirm that I have no post-government employment restrictions currently applicable to me that have not already been addressed or disclosed in the previous questions, OR that if I am aware of any applicable restrictions, I will disclose them to the recruiter if contacted for further processing of my application. If I received written advice from my current or former government employer about work restrictions that are still active, I will provide it to the recruiter if contacted for further processing of my application.
  • Are you currently or have you in the past been debarred, suspended, proposed for debarment or declared ineligible for award of a contract by any federal agency?
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  • I acknowledge that I have read, reviewed and answered the above questions truthfully and accurately. I further understand, and agree, that any offer of employment I may receive from Salesforce is conditional on the truth of the above statements and that, in the event it is subsequently determined that any of the above is inaccurate, any such offer of employment can be rescinded and, in the event I have commenced employment, such employment will be terminated, to the extent permitted by applicable law. Please select "yes" if you acknowledge.
Job description

About this role

At Salesforce, our Product Marketers craft inspirational stories and deliver groundbreaking product demos to people around the world. We develop product messaging and positioning, go-to-market programs, campaigns, events, and sales enablement. Our success is defined by our ability to deliver relevant content that creates trials, sales pipeline, and ultimately, new customers.

We are looking for a creative, motivated and passionate Director of Product Marketing who can drive vision, messaging and awareness for our IT & HR Service Management solutions, while working with cross functional teams to deliver our product marketing strategy.

You will have demonstrable expertise in all areas of product marketing — product positioning & messaging, strategy and segmentation, customer & competitive intelligence, etc. You will have experience in building scalable programs and demonstrate the ability to drive cross-functional alignment. Strong presentation skills, executive presence and ability to deal with ambiguity.

Responsibilities

  • Partner with sales & solution engineers to develop content and enablement programs that fuel pipeline and close deals
  • Be a part of a team that helps define differentiated, clear and customer-centric narrative, value props, positioning and messaging.
  • Translate our marketing initiatives into actionable programs and align with our digital & field marketing teams to help drive demand generation.
  • Drive the creation and delivery of thought leadership content, webinars, blogs, and case studies to drive the industry message.
  • Transform and operationalize internal and external marketing communications.
  • Develop repeatable, scalable processes to better train sales teams, and drive always-on sales plays and programs.
  • Partner closely with product teams to shape differentiated product investments that drive innovation for our customers.
  • Build the core value proposition and selling points with input from product management, sales leadership, field marketing, and customer insights teams.
  • Lead product launch plans and develop effective sales training materials.
  • Confidently deliver presentations to audiences of all sizes

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What does the ideal candidate look like?

Required Skills:

  • 8+ years of experience in product marketing, industry marketing or corporate marketing.
  • Experience in IT Service Management, or other applicable IT domains like IT Operations or Asset Management
  • Excellent communication skills and the ability to present to executive leaders, cross-functional partners, and customers
  • Expertise in creating strong working relationship s with cross-functional teams and align with global stakeholders
  • Ability to create a range of marketing assets (including on-message product demo videos, sharp succinct slide pitch-decks in Apple Keynote and Microsoft PowerPoint), product data sheets.
  • Ability to use data and analytics to drive decision-making as well as a consistent track record of setting and delivering against measurable marketing metrics.
  • Ability to strategize and craft compelling messaging and positioning for technology products.

Preferred Skills:

  • Experience with the Salesforce products and/or other IT Service Management solutions or platforms preferred
  • Get-it-Done confidence to pick up and lead new projects even in the face of ambiguity
  • A winning attitude that inspires optimism, fun, and the desire to always be learning!
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