LandOffer
Platform Technical Support Engineer (TS/SCI Clearance) - Gov Cloud
Spotted 30d agoFull-time
Job details
- Employment
- Full-time
- Level
- Mid level
- Experience
- 3+ years
- Posted
- Sep 24, 2026
- Last confirmed open
- Oct 24, 2026
What you'll need to apply
Fields this application requires
NameEmailPhoneCountryResumeWork authorization answerVisa sponsorship answer
Company-specific questions
- Do you have the unrestricted right to work in the country to which you're applying? (You must answer “No” if you are on any visa or possess any government issued work authorization document that has an expiration date; you should answer “Yes” if you have DACA or TPS authorization in the US)
- Government Employment: In the last 5 years, have you been an employee of a U.S. federal, state, or local government, including a "special Government employee" (defined under 18 U.S.C. §202), or a member of the U.S. Armed Services (including Reserve and Guard components)?
- I attest/confirm that I have no post-government employment restrictions currently applicable to me that have not already been addressed or disclosed in the previous questions, OR that if I am aware of any applicable restrictions, I will disclose them to the recruiter if contacted for further processing of my application. If I received written advice from my current or former government employer about work restrictions that are still active, I will provide it to the recruiter if contacted for further processing of my application.
- Are you currently or have you in the past been debarred, suspended, proposed for debarment or declared ineligible for award of a contract by any federal agency?
- As a U.S. company that exports software and technology internationally, we must comply with U.S. export control laws in every country where we operate. The information provided will be used to determine whether we need to obtain an Export Control License for your employment if you are hired. Are you a citizen, national or permanent resident of Iran, Cuba, North Korea or Syria?
- Regarding future positions at Salesforce, please select one of the following options
- I acknowledge that I have read, reviewed and answered the above questions truthfully and accurately. I further understand, and agree, that any offer of employment I may receive from Salesforce is conditional on the truth of the above statements and that, in the event it is subsequently determined that any of the above is inaccurate, any such offer of employment can be rescinded and, in the event I have commenced employment, such employment will be terminated, to the extent permitted by applicable law. Please select "yes" if you acknowledge.
Job description
About this role
Job Title: Technical Support Engineer - Government Cloud
The Experience
- We are looking for a Technical Support Engineer to join our Government Cloud customer engineering team within Salesforce Worldwide Support. In this role, you manage customer cases and establish yourself as an expert on the Salesforce platform and cloud applications.
- You partner closely with Research and Development (R&D), Worldwide Support, and Support Operations. You work alongside AI-powered tools that handle repetitive tasks, so you can focus on solving complex problems and earning customer trust.
- Our team provides round-the-clock support to global customers, so this role may require shift work outside normal business hours.
- This role is based in Herndon, VA.
What You'll Actually Be Doing
- Manage and resolve assigned customer cases of all severities, including Mission Critical Support cases.
- Maximize customer satisfaction by delivering clear, accurate, and timely technical guidance.
- Collaborate with R&D, Worldwide Support, and Support Operations to troubleshoot issues and drive resolution.
- Build deep expertise across the Salesforce platform and learn new technologies quickly.
You're Our Person If...
- 3+ years of experience in a technical support or technical services role, including strong problem-solving skills and the ability to prioritize multiple cases under pressure.
- Working knowledge of Internet technologies (firewalls, web servers, web proxy servers), relational database management systems (RDBMS), and Structured Query Language (SQL).
- Familiarity with object-oriented programming and web development, including JavaScript, HTML, CSS, Java or .NET, and Extensible Markup Language (XML) web services such as Simple Object Access Protocol (SOAP).
- Active Top Secret/Sensitive Compartmented Information (TS/SCI) with Polygraph security clearance.
Even Better If...
- Experience with Salesforce CRM, Apex, Visualforce, or API development, or a Salesforce certification such as Certified Platform Developer.
- Experience supporting large-scale, multi-tenant production environments or Software as a Service (SaaS) products.
- Familiarity with integration technologies, such as computer telephony integration, data replication, and data cleansing or de-duplication.
- Strong communication skills and comfort working with customers and leaders at all levels.
Interested in this role?Continue on Salesforce's careers page.
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