LandOffer
Partner Support Analyst
Job details
- Employment
- Full-time
- Level
- Mid level
- Experience
- 3+ years
- Posted
- Oct 18, 2026
- Last confirmed open
- Oct 19, 2026
What you'll need to apply
Fields this application requires
Company-specific questions
- Do you have the unrestricted right to work in the country to which you're applying? (You must answer “No” if you are on any visa or possess any government issued work authorization document that has an expiration date; you should answer “Yes” if you have DACA or TPS authorization in the US)
- Government Employment: In the last 5 years, have you been an employee of a U.S. federal, state, or local government, including a "special Government employee" (defined under 18 U.S.C. §202), or a member of the U.S. Armed Services (including Reserve and Guard components)?
- I attest/confirm that I have no post-government employment restrictions currently applicable to me that have not already been addressed or disclosed in the previous questions, OR that if I am aware of any applicable restrictions, I will disclose them to the recruiter if contacted for further processing of my application. If I received written advice from my current or former government employer about work restrictions that are still active, I will provide it to the recruiter if contacted for further processing of my application.
- Are you currently or have you in the past been debarred, suspended, proposed for debarment or declared ineligible for award of a contract by any federal agency?
- As a U.S. company that exports software and technology internationally, we must comply with U.S. export control laws in every country where we operate. The information provided will be used to determine whether we need to obtain an Export Control License for your employment if you are hired. Are you a citizen, national or permanent resident of Iran, Cuba, North Korea or Syria?
- Regarding future positions at Salesforce, please select one of the following options
- I acknowledge that I have read, reviewed and answered the above questions truthfully and accurately. I further understand, and agree, that any offer of employment I may receive from Salesforce is conditional on the truth of the above statements and that, in the event it is subsequently determined that any of the above is inaccurate, any such offer of employment can be rescinded and, in the event I have commenced employment, such employment will be terminated, to the extent permitted by applicable law. Please select "yes" if you acknowledge.
About this role
[[JD_HEADING:Job Description Summary
The Partner]]
Support Operations Analysts function as our Partner Operations subject matter experts and are fully cross trained on our technical, licensing, and Order Management and Provisioning processes.
Our Partner
Support Operations Analysts apply subject matter expertise towards approaches to bring swift resolution to partner business problems. Partner Support Operations Analysts look at territories and accounts from a portfolio perspective and make recommendations to drive accuracy and improvements to our partner's operational health, based on their unique view into support cases submitted by partners.
The Partner
Support Operations Analyst owns the Partner Operations Support experience for our partners, and meets case resolution SLAs in accordance with our WW Sales Operations and compliance policies.
In addition to the standard support responsibilities, the Partner Support Operations Analysts will also be responsible for optimizing our business processes, building and monitoring reports and dashboards, resolving internal customer requests as needed, contributing on special projects, and training for new employees.
This role requires extensive coordination with many organizations, including Deal Desk, Alliances, Sales Operations, ISV Sales, Sales Crediting, Partner Premier Support, Partner Technical Support and Credit & Collections.
The Partner
Support Operations Analysts will also develop an understanding of our broader platform, Partner Community, Service Cloud and salesforce licensing technologies and will make ongoing recommendations for improvements to and optimization of our support systems and processes.
Our Partner
Support Operations Analysts should also be analytical; service-oriented and strong communicators; comfortable operating independently with a high sense of urgency; be extremely detail oriented; able to apply problem solving and decision making skills; and able to function in a highly dynamic and fast paced work environment.
Daily Responsibilities:
- Route case ownership and manage timeliness of cases being assigned and processed through the daily case triage process
- Drive data quality and accuracy on support cases by managing GAA and FA fill rates
- Manage and resolve business problems within SLA for external partners/customers within assigned territory on cases received via the Partner Community
- Manage and apply support communications templates for consistency in messaging to partners/customers
- Build and manage reporting, analytics, and dashboards around the partner support experience
- Act as the subject matter experts for questions around process, policy, and applications for internal customers
- Share best practices with team members to enhance the quality and efficiency of the support process
- Build out and manage knowledge articles to provide self-service support for internal and external customers
- Contribute ideas and innovations to improve upon existing systems, work processes and procedures
- Establish strong relationships acting as liaison with Sales, Renewals, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal business partners as appropriate
- Manage quality assurance initiatives related to order management and support work
- Support audit and compliance readiness, including participation in testing cycles that ensure financial controls remain intact.
Required Skills/Experience:
- 3–5 years of experience in Revenue Operations, Deal Operations, Business Operations, Order Management/Support, or a related analytical/systems role — ideally in a SaaS or technology company
- Salesforce application/platform experience (Sales Cloud and Service Cloud) or familiarity with similar enterprise platforms
- Strong project management instincts: comfortable scoping work, tracking competing priorities, and driving cross-functional decisions to closure
- Analytical and detail-oriented — able to work through complex business logic, data mappings, and system requirements with precision
- Clear communicator who can translate technical and operational complexity into plain language for diverse audiences
- Collaborative team player with high emotional intelligence and the ability to build trust across a wide range of stakeholders and personality types
- Self-starter who can operate with autonomy, surface risks proactively, and work with a sense of urgency
- Inquisitive, questioning mindset with close attention to detail
- AI fluency — comfortable using AI tools (e.g., Agentforce, generative AI assistants) to streamline case resolution, reporting, and process improvement work
- Experience in channel sales, partner programs, or marketplace ecosystems is a plus