Manager, AIforce Strategy & Innovation

As the Manager, AIforce Strategy & Innovation, you will serve as the engine of the AIforce Strategy & Innovation function. This role uniquely bridges technical architecture/governance and program execution/business value delivery across all four layers of the AIforce architecture: Data 360, Customer 360, Agentforce, and the AIforce Live Interface.

You will own internal AIforce implementations end-to-end—designing and pressure-testing headless/API-first architecture, establishing robust governance and semantic standards, leading cross-functional execution, quantifying business ROI, and converting operational wins into executive and customer-facing proof points.

What You'll Actually Be Doing

• Internal Implementations: Design, validate, and execute internal AIforce capabilities across Slack, Customer 360, Agentforce, and Data 360 within real orgs against live business data.
• Semantic Disambiguation & Layer Design: Define semantic layer standards, disambiguation rules, and decision mechanisms for emerging platform features.
• Pre-GA Testing & Product Validation: Lead pre-GA business readiness testing, pressure-test architecture limits, and surface technical friction with specificity engineering can act on.
• End-to-End Program Ownership: Lead complex AIforce initiatives from problem definition through validation, operational readiness, and platform-scale rollout.
• Cross-Functional Orchestration: Coordinate across Product, Digital Enterprise Transformation (DET), Architecture, Business Operations, and GTM teams to resolve system dependencies, governance gaps, and blockers.
• Product Gap Management: Diagnose P2C and GTM process friction and translate issues into a leadership-visible product gap backlog tied to specific business use cases.
• Structured Alignment: Define program workstreams, clear milestones, decision points, and cross-team accountability mechanisms across multi-organizational initiatives.
• KPI & Value Benchmarking: Connect technical validation to business metrics by defining and tracking ROI indicators (e.g., deal velocity, pipeline impact, hours saved, adoption metrics).
• Proof Point Packaging: Package internal implementation wins into customer-ready case studies, executive readouts, and field enablement materials.
• Strategic Narrative Delivery: Feed content and narrative inputs into executive briefings, Dreamforce keynotes/breakouts, Executive Briefing/Customer SIC sessions, and analyst engagements.
• Repeatable Pattern Design: Convert internal implementation lessons into repeatable architectural and GTM patterns that guide future platform roadmaps.
• Proactive Innovation: Anticipate emerging platform and business needs, translating them into actionable programs before they become execution gaps or escalations.
• 5-Step Delivery Arc: Continually run the function's core operating cycle: Inspire & Discover , Co-ideate & Architect , Pressure-test & Validate , Route & Escalate , and Publish & Present .

You're Our Person If...

• 6-8 years of experience in program management, technical strategy, or a related field
• Architecture & Technical Depth: Proven experience with API-first architectures, and solid systems thinking
• Program & Cross-Functional Leadership: Demonstrated ability to lead complex, cross-functional programs across engineering, product management, and business operations teams.
• Business Acumen & Value Modeling: Experience with financial/ROI modeling, business case development, process optimization, and tracking commercial metrics (deal velocity, productivity gains).
• Strategic Communication & Storytelling: Strong executive presence with the ability to translate complex technical architectures into compelling executive readouts and customer-facing narratives.
• P2C / GTM Process Depth: Strong familiarity with Process-to-Cash (P2C), Go-To-Market (GTM) operations, and enterprise sales workflows.