Lead Technical Writer

Salesforce · California - San Francisco · Bellevue · San Francisco · Seattle

Spotted 2h agoFull time

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Company-specific questions

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Job description

About this role

Employer-provided description, formatted for easier reading.

About the Team

Hello! We’re the Content Experience team for Agentforce Sales. We are the #1 CRM for sales.

We help our customers accelerate growth and boost productivity — from lead management to forecasting to closing revenue. We work closely with product managers, engineers, and the user experience team in an Agile development environment to produce online help, in-app assistance, guides, videos, and more.

Who We’re Looking for

  • Our ideal candidate is passionate about creating comprehensive, accurate, and approachable content for Admin, end user, and developer audiences that helps them understand and connect with complex technical subjects.
  • You enjoy digging into what your audience needs to know to succeed, collaborating closely with cross-functional stakeholders, and working with other writers to create great content.

Responsibilities

Own, create, and maintain documentation and in-app assistance for Salesforce applications, primarily Agentforce Sales and Salesforce Suites.

Required Experience/Skills

  • 8-10+ years of experience documenting software for Admin and end user audiences
  • Ability to write accurate, concise, and approachable content
  • Familiarity with Gen AI tools and concepts and a desire to use gen AI to expedite the content development lifecycle
  • Excellent project management skills
  • Excellent stakeholder management skills
  • Experience juggling multiple priorities, defining scope where ambiguous, and setting and managing expectations with content and engineering stakeholders
  • Ability to self-manage and self-prioritize to get alignment
  • Ability to quickly learn complex technologies
  • High standards of quality and attention to detail
  • Experience with common XML-based authoring tools, like Markdown, Oxygen, or Flare
  • Experience with source control software, such as Perforce or Git
  • Excellent problem solver
  • Excellent communication and interpersonal skills
  • Strong advocate for the customer
  • Experience working in an Agile development environment

Desired Experience/Skills

  • Experience with Salesforce products
  • Experience with AI tools used for content creation or management
  • Experience creating API documentation and the ability to read and understand code samples
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