Lead Insights Analyst (US Citizen Only)
Job details
- Pay
- $99,400 – $186,300 a year
- Employment
- Full-time
- Level
- Staff / principal
- Experience
- 7+ years
- Posted
- Jul 12, 2026
- Last confirmed open
- Oct 24, 2026
What you'll need to apply
Fields this application requires
Company-specific questions
- Do you have the unrestricted right to work in the country to which you're applying? (You must answer “No” if you are on any visa or possess any government issued work authorization document that has an expiration date; you should answer “Yes” if you have DACA or TPS authorization in the US)
- Government Employment: In the last 5 years, have you been an employee of a U.S. federal, state, or local government, including a "special Government employee" (defined under 18 U.S.C. §202), or a member of the U.S. Armed Services (including Reserve and Guard components)?
- Government Responsibilities: Are you now or have you ever, directly or indirectly: been responsible for matters involving Salesforce (or one of its subsidiaries); participated in a procurement, evaluation, source selection or procurement decision involving Salesforce (or one of its subsidiaries); or participated in a contract, claim, controversy, or investigation involving Salesforce (or one of its subsidiaries)? Do you have a relative who is a government employee with responsibility for matters involving Salesforce (or one of its subsidiaries)?
- Do you have an immediate family member who is currently an employee of a U.S. federal, state, or local government, including a "special Government employee" (defined under 18 U.S.C. §202), or a member of the U.S. Armed Services (including Reserve and Guard components)?
- I attest/confirm? that I have no post-government employment restrictions currently applicable to me that have not already been addressed or disclosed in the previous questions, OR that if I am aware of any applicable restrictions, I will disclose them to the recruiter if contacted for further processing of my application. If I have received any written post-government employment advice from any current or former government employer that is still in force, I will provide it to the recruiter if contacted for further processing of my application.
- Are you currently or have you in the past been debarred, suspended, proposed for debarment or declared ineligible for award of a contract by any federal agency?
- Are you a citizen, national or permanent resident of Iran, Cuba, North Korea or Syria? As a U.S. company that exports software and technology internationally, we must comply with U.S. export control laws in every country where we operate. The information provided will be used to determine whether we need to obtain an Export Control License for your employment if you are hired.
- Regarding future positions at Salesforce, please select one of the following options
About this role
You must hold a singular U.S.
Citizenship and no dual-citizenship with any other countries
Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan.
Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S.
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Lead Insights Analyst on the Cloud Success Insights Team delivers data-driven, actionable insights and strategic recommendations that empower Cloud Leaders to drive key programs within Customer Success. You'll provide cross-cloud analytics support to Cloud Success leadership, partnering closely with teams across CSG to turn complex data into clear, executive-ready guidance.
This is a high-visibility individual contributor role with direct business impact. You'll be trusted to respond quickly to questions from senior leaders, and occasionally work outside standard hours to meet that need.
What You'll Do
- Lead ad-hoc and deep-dive analyses to answer high-priority business questions
- Build predictive models and forecasts to support planning and decision-making
- Conduct variance analysis, impact analysis, and root cause analysis to explain performance drivers
- Partner with cross-functional stakeholders across Customer Success and Cloud leadership
- Translate complex analytical findings into clear strategic recommendations for executives
- Own projects end-to-end, from problem framing through executive presentation
Must-Haves
- 7–10 years of experience in data analytics, business analytics, or a related field
- Degree or equivalent proven experience (extracurricular leadership, military, volunteer, or work experience will be considered)
- Strong track record of ad-hoc analysis, deep-dive analysis, predictive modeling, and forecasting
- Demonstrated experience in variance analysis, impact analysis, and root cause analysis
- Proven business partnering skills — experience acting as a strategic partner to cross-functional teams
- Strong stakeholder management skills across varying levels of seniority
- Excellent executive presentation skills — able to distill complex analysis into clear, actionable stories
- Extensive experience writing complex SQL queries
- Expertise in a major visualization tool (Tableau, Power BI, etc.)
- A curious, ownership-driven mindset with the ability to mentor junior analysts
Nice-to-Haves
- Direct experience (2+ years) in data engineering
- Tableau certification (Desktop Specialist/Professional)
- Experience working with cloud data sources
- Strong interest in emerging technologies and applying AI to analytics work