Instructors Senior-FY27-Q3
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About this role
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Role Overview
Join our HYD & BLR-based Training team as a Instructors, Senior , where education meets Customer Success. In this role, you’ll deliver engaging, high-impact training experiences that help individuals and organizations adopt Salesforce technologies with confidence and clarity.
Our Instructors are more than trainers — they are trusted educators, subject matter experts, and advocates for customer success . Through live instruction, hands-on workshops, and event-based learning, you’ll guide customers from understanding to adoption, helping them unlock real business value on the Salesforce platform.
Instructors play a critical role in delivering value in our Salesforce Success Plans, as our primary 1:many approach.
We’re looking for customer-obsessed individuals with strong communication skills, technical curiosity, and a passion for teaching. We invest deeply in our people — enabling you to grow into a recognized expert, a thought leader, and an influencer within the Salesforce ecosystem.
What You’ll Do
- Deliver high-quality 1:Many customer training experiences , including hands-on workshops and multi-day instructor-led courses, both virtually and in person
- Translate complex technical concepts into clear, approachable learning moments for audiences with varying levels of experience
- Lead engaging, interactive sessions that encourage participation, discussion, and practical application
- Serve as a trusted advisor to Signature, Premier, and Standard Success Plan customers by sharing best practices, technical guidance, and adoption recommendations
- Accelerate customer adoption of Salesforce technologies through targeted workshops and learning programs
- Partner cross-functionally with Content Development, Customer Success and Product Management teams to continuously improve learning experiences
- Represent Salesforce at key customer and marketing events (e.g., Dreamforce, TDX)
- Maintain strong customer satisfaction (CSAT) scores and teaching productivity metrics
- Stay current on Salesforce innovations, enterprise technology trends, and modern learning methodologies
Course Ramp & Subject Areas (within first year):
- Build expertise across Tableau and additional Salesforce clouds as business needs evolve
- Ramp and deliver core Tableau, Data Cloud and Tableau Next courses as well as our workshops.
Required Qualifications :
- 3+ years of relevant professional experience in a technical, enablement, education, or customer-facing role
- Ability to work across APAC timezones (India, Singapore, and Australia)
- Demonstrated technical aptitude with enterprise systems , platforms, or software products
- Strong public speaking and presentation skills , with experience leading workshops, trainings, or customer sessions
- Ability to quickly learn new technologies and explain them in a structured, engaging way
- Experience delivering virtual or in-person learning using collaboration platforms (e.g., Zoom, WebEx)
- Comfort facilitating live demos, hands-on exercises, and interactive discussions - including troubleshooting and debugging in real time
- Proven ability to manage time, adapt in real time, and perform effectively in dynamic customer environments
- Software development or functional/object oriented programming language capabilities (ex: Javascript)
Preferred Qualifications :
- Prior experience with Tableau and Salesforce (Platform, CRM Analytics)
- Background in roles such as Educator, Enablement, Support Engineer, Success Guide, Success Manager
- Salesforce Certified in - Salesforce Certified Tableau Data Analyst, Salesforce Certified Tableau Server Administrator
- Experience supporting customer adoption, change management, or digital transformation initiatives
What Makes You Successful Here :
- Customer-Obsessed: You care deeply about learner outcomes and customer success
- Clear Communicator: You simplify complexity and meet learners where they are
- Technically Curious: You enjoy learning how things work and explaining why they matter
- Confident Facilitator: You’re comfortable on stage, on camera, and in front of senior audiences
- Continuous Learner: You’re energized by constant learning and evolving technology
- Collaborative Teammate: You contribute to an inclusive, supportive team culture
- Trusted Advisor: You build credibility quickly and act with integrity
Why Join This Team :
You’ll join a passionate global community of Salesforce Instructors who are shaping our customer’s careers and defining how learning happens in the AI era . We invest in your growth, your expertise, and your voice — empowering you to become not just an instructor, but an influential leader in the Salesforce ecosystem.