Forward Deployed (Value Acceleration) Consultant

The Forward Deployed (Value Acceleration) Consultant — Life Sciences AI sits at the intersection of customer engagement and AI-native platform delivery.

This role is responsible for designing, implementing, and optimizing automated business process solutions ("Blueprints") using Agentforce and Life Sciences Cloud (LSC) platform capabilities — while owning the roadmap and feature lifecycle for scalable, reusable accelerators that drive measurable value for Life Sciences customers.

You will partner closely with Life Sciences customer-facing teams, engineering, GDC delivery resources, and design to transform manual, fragmented workflows in Pharma, Biotech, and MedTech into automated, AI-native solutions. You are customer-obsessed, execution-focused, and driven by the challenge of building solutions at the speed and quality that regulated industries demand.

Responsibilities

Roadmap and Solution Ownership

• Own the roadmap for Life Sciences process blueprints and AI-native accelerators, balancing strategic direction with near-term execution needs across the LSC portfolio
• Own the feature lifecycle for LS-specific blueprint components from discovery through launch and iteration
• Identify operational inefficiencies, manual processes, and automation opportunities across Life Sciences customer workflows — including HCP/HCO engagement, field force, clinical operations, and revenue cycle

Blueprint Design and Execution

• Partner with Life Sciences customer-facing leaders to map and analyze customer requirements for new AI-native solutions
• Build solution blueprints and workflow automations using current Agentforce and LSC platform capabilities
• Work directly with AI agents and prompting tools to design automated, enterprise-grade solutions appropriate for regulated Life Sciences environments
• Validate, test, and iterate blueprints for accuracy, consistency, and performance against LS customer acceptance criteria

Technical Specification and Delivery

• Translate high-level strategic goals and Life Sciences customer requirements into clear PRDs, user stories, and technical acceptance criteria
• Manage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologies
• Document solution architecture, demonstrations, and implementation guidelines — including Steel Thread validation in support of go-live readiness across Hub accounts

Customer and Market Research

• Conduct user interviews and quantitative analysis to understand Life Sciences customer pain points and identify accelerator opportunities
• Act as the voice of the LS customer within the Agentforce development process, feeding structured insights to Product Engineering and the Hub's product feedback loop

Cross-Functional Collaboration

• Partner with Engineering and Design to ensure technical feasibility and intuitive user experiences for Life Sciences personas
• Provide structured feedback to Product Managers on feature gaps needed to support LS-specific scalability and compliance requirements
• Support rollout and enablement of blueprint solutions across Hub teams, GDC delivery resources, and SI partners (Deloitte, Slalom, and others)
• Collaborate across the Ecosystems pillar on partner readiness and SI blueprint adoption

Required Qualifications

• 3 to 8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting
• Experience building or deploying external-facing products in enterprise B2B SaaS environments
• Strong understanding of business workflow mapping, process modeling, and process improvement methodologies, with demonstrated application in Life Sciences or a regulated industry
• Proven experience translating business requirements into structured automated workflows or solutions
• Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms
• Excellent spoken and written communication with ability to present complex ideas clearly to both technical and non-technical Life Sciences stakeholders
• Proven ability to collaborate with virtual and global cross-functional teams including engineering, design, and customer success
• Rigor and consistency in managing product backlogs and executing delivery

Preferred Qualifications

• Experience in Life Sciences commercial operations, HCP/HCO engagement, field force automation, or clinical operations technology
• Experience with Salesforce Life Sciences Cloud (LSC), Agentforce, or comparable CRM/AI platforms in regulated industries
• Experience with prompt design or agent-based automation solutions
• Familiarity with the Salesforce platform ecosystem (APIs, platform services, Data Cloud)
• Understanding of Life Sciences regulatory and compliance requirements (e.g., GxP, HIPAA, GDPR) as they relate to CRM and workflow automation
• Experience with network effects and cold start strategies for enterprise B2B solutions
• Lean, Six Sigma, or related process improvement certification
• Pharma, Biotech, or MedTech industry background strongly preferred

Success Metrics

• Efficiency improvements and measurable reduction in manual work for Life Sciences customers
• Blueprint adoption, usage outcomes, and business value delivered (e.g., cost savings, field force productivity, HCP engagement improvement)
• Quality and clarity of roadmap feedback influencing LSC and Agentforce platform improvements
• Time-to-value and scalability of LS-specific solution deployments
• Customer satisfaction and depth of engagement with deployed solutions across the LSC portfolio