Forward Deployed Engineer (Multiple Levels)

About the Role

We're looking for a highly accomplished and senior-level Forward Deployed Engineer with 5+ years of experience to lead the charge on complex AI agentic deployments. This role demands a seasoned technologist and strategic partner who can not only design and develop bespoke solutions leveraging our Agentforce platform and other cutting-edge technologies but also lead technical engagements and mentor junior peers.

You'll be the primary driver of transformative AI solutions, operating with deep technical mastery, unparalleled problem-solving prowess, and a relentless focus on delivering tangible value in dynamic, real-world environments, from initial concept to successful deployment and ongoing optimization.

As a Forward Deployed Engineer, you'll be at the forefront of bringing cutting-edge AI solutions to our most strategic clients. This isn't just about coding; it's about deeply understanding our customers' most complex problems, architecting sophisticated solutions, and leading the end-to-end technical delivery of innovative, impactful solutions that leverage our Agentforce platform and beyond.

You'll be a hands-on leader, shaping technical strategy and ensuring successful outcomes.

Your Impact

• Drive Tangible Outcomes through Hands-On Implementation: Be responsible for the end-to-end technical delivery of complex AI solutions, personally writing critical code, configuring systems, and troubleshooting issues, while also guiding and reviewing the work of junior team members to ensure successful deployment and measurable business impact.
• Build Transformative AI Solutions: Take primary ownership of designing, developing, and personally implementing high-quality, scalable production systems. A significant part of this will involve architecting and deploying complex AI and Large Language Model (LLM) based intelligent agents and automated workflows, all built on top of the Salesforce platform.
• Engineer Bespoke Agentic AI Solutions: Work directly with customers to design and build custom intelligent agents using the Agentforce platform, ensuring they precisely meet unique business requirements and integrate seamlessly with existing customer ecosystems.
• Data Configuration & Integration : Own the entire data lifecycle, from strategic design of data models to hands-on building of efficient processing pipelines and establishing seamless integration strategies. You'll ensure data is always ready, optimized, and secure for our advanced AI applications, often navigating complex enterprise data environments.
• Proactively Remove Technical Blockers: Identify, analyze, and directly resolve the most complex technical challenges during all phases of solution delivery, from intricate data integration to sophisticated model deployment and advanced agent orchestration. You'll be the ultimate go-to expert for unblocking progress.
• Drive Agentforce Innovation: Become a foremost expert in our innovative Agentforce platform, pushing its capabilities to the limit. You'll lead the development of bespoke intelligent agents, automate intricate business processes, and craft intuitive user experiences. Your insights from the field will directly influence future product enhancements and help shape the strategic direction of our platform, often representing the voice of the customer in product discussions.
• Become a Trusted Strategic Partner: Embed yourself deeply with client teams to truly grasp their operational challenges and strategic goals. You'll translate these nuanced needs into clear, actionable technical requirements and solution designs, building strong relationships as their primary technical advisor and leading technical discussions.
• Conduct Deep-Dive Technical Debugging and Root Cause Analysis: Perform detailed analysis, debugging, and root cause identification for complex system interactions, data flows, and AI model behaviors to optimize performance, ensure reliability, and prevent recurrence of issues.
• Lead Rapid Prototyping and Iteration: Quickly develop proofs-of-concept and minimum viable products, often coding alongside client teams to demonstrate capabilities and gather feedback for iterative refinement, setting the pace for rapid delivery.
• Implement and Enforce Best Practices: Directly apply and evangelize engineering best practices for code quality, scalability, security, and maintainability across all deployed solutions, serving as a technical role model.

Required Qualifications

• 5+ years of experience in a hands-on, end-to-end delivery role for high-quality, scalable production solutions in a professional environment
• Strong background in Computer Science or a related engineering discipline
• Expert-level proficiency in one or more programming languages (e.g., JavaScript, Java, Python, Apex)
• Extensive hands-on experience building and deploying solutions with AI/LLM technologies, including integrating LLMs, applying advanced AI orchestration frameworks (e.g., LangChain, LlamaIndex), prompt engineering techniques, and experience with agentic frameworks
• Deep expertise in data modeling, processing, integration, and analytics, with demonstrable proficiency in enterprise data platforms (e.g., Salesforce Data Cloud, Snowflake, Databricks, BigQuery)
• Demonstrated entrepreneurship, a "get-things-done" attitude, and a focus on fast, impactful delivery, with a proven ability to lead technical initiatives
• Exceptional collaboration, communication, and presentation skills, both written and verbal, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders
• Proven ability to lead technical engagements, mentor junior team members, and oversee technical aspects of projects
• Ability to travel 25-50% of the time, as needed to customer sites
• Fluency in Japanese and English (written and verbal)

Preferred Qualifications

• Experience developing and deploying conversational AI solutions within highly regulated industries
• Expert-level experience with Apex and/or Python coding languages in a professional setting
• Prior experience in a customer-facing, hands-on technical lead or architect role
• Advanced Salesforce platform certifications (e.g., Platform Developer II, Application Architect, System Architect)
• Deep knowledge across Salesforce CRM (Service, Sales, and Marketing Clouds)
• Extensive experience with Salesforce Flows and Lightning Web Components (LWC), including complex custom development
• Experience contributing to open-source AI frameworks or libraries
• Experience with Salesforce preferred, not required

About the Role

5年以上の複雑なAIエージェント構築のリード経験がある、上級フォワードデプロイエンジニアを募集しています。このロールには、当社のAgentforceプラットフォームやその他の最先端技術を活用した特注ソリューションの設計・開発だけでなく、技術的な取り組みをリードできる経験豊富な技術者かつ戦略的パートナーが求められます。変革をもたらすAIソリューションの主要推進者として、深い技術的専門性、比類なき問題解決能力、そしてダイナミックな実環境において具体的な価値を確実に提供するという揺るぎない姿勢をもって、初期構想から成功裏な導入、継続的な最適化に至るまでを主導していただきます。

最先端のAIソリューションを戦略的重要顧客に提供する最前線に立つことになりますが、単なるコーディングではなく、顧客の最も複雑な課題を深く理解し、高度なソリューションを設計し、Agentforceプラットフォームをはじめとする技術を活用して革新的で影響力のあるソリューションをエンドツーエンドで技術的に実現するリーダーシップを発揮いただきます。技術戦略を策定し、成果を確実に導く役割を担います。

Your Impact

・実践的な実装を通じて具体的な成果を推進： 複雑なAIソリューションのエンドツーエンドの技術的支援を担当します。自ら重要なコードを記述し、システムを構成し、問題のトラブルシューティングを行うと同時に、ジュニアチームメンバーの作業を指導・レビューし、成功したデプロイと測定可能なビジネスインパクトを確保します。

・変革をもたらすAIソリューションの構築： 高品質でスケーラブルな本番システムの設計・開発・実装を主導的に担当。その主要な役割として、Salesforceプラットフォーム上に構築される複雑なAIおよび大規模言語モデル（LLM）ベースのインテリジェントエージェントと自動化ワークフローの設計・展開を担う。

・ エンジニアによる特注型エージェントAIソリューション ：Agentforceプラットフォームを活用し、顧客と直接連携してカスタムインテリジェントエージェントを設計・構築。独自のビジネス要件を正確に満たし、既存の顧客エコシステムとシームレスに統合することを保証します。

・ データ構成と統合 ：データモデルの戦略的設計から効率的な処理パイプラインの実装、シームレスな統合戦略の確立まで、データライフサイクル全体を統括。高度なAIアプリケーション向けに、常に最適化され安全な状態のデータを確保します。複雑な企業データ環境を頻繁にナビゲートしながら、その実現を担います。

・ 技術的障害の積極的除去 ：複雑なデータ統合から高度なモデル展開、先進的なエージェントオーケストレーションに至るソリューション提供全フェーズにおいて、最も複雑な技術的課題を特定・分析し直接解決します。進捗を阻む障害を取り除く、頼れる専門家として活躍します。

・ エージェントフォースの革新を推進 ：革新的なエージェントフォースプラットフォームの第一人者として、その可能性を限界まで引き出します。カスタムインテリジェントエージェントの開発を主導し、複雑な業務プロセスを自動化し、直感的なユーザー体験を構