Engagement Delivery Senior Manager (Project Management)

Overview of the Role: Lead complex digital transformation projects from mobilisation through to successful implementation for Salesforce customers. You join a delivery team that works alongside programme leaders, solution architects and customer executives, and you are the primary delivery contact for your customers.

You gain the scale and variety of high-impact transformation programmes, a collaborative team culture and room to grow your career.

Responsibilities

• Lead large, strategic projects end to end, owning scope, schedule, budget, quality and customer satisfaction across cross-functional teams of business analysts, architects, developers, testers and partners.
• Build and maintain integrated project plans, and manage multiple workstreams, dependencies and third-party suppliers using recognised project management methodologies and governance frameworks.
• Act as the trusted delivery contact for customer leaders. Run steering committees and project boards, and produce executive reporting on status, milestones, financials and project health.
• Manage risks, assumptions, issues and dependencies, along with project financials, forecasting and change control. Coach and develop delivery teams and share best practice across the wider delivery organisation.

Required Qualifications

• Experience delivering large-scale software implementation or digital transformation projects with multiple delivery teams and suppliers
• Experience managing project governance, planning, financials, forecasting, change control, and risks, assumptions, issues and dependencies, with executive-level reporting.
• Experience engaging and influencing customer leadership and senior business stakeholders, including running steering committees.
• A project management qualification such as PRINCE2 Practitioner, Project Management Professional (PMP) or AgilePM, or equivalent.

Preferred Qualifications

• Experience delivering Salesforce implementations or other enterprise cloud platform transformations.
• Knowledge of enterprise CRM, case management or customer service transformation programmes.
• Experience in a client-facing consulting or delivery environment, including multi-supplier delivery.
• Familiarity with agile and hybrid delivery models, or a Scrum Master or Scaled Agile Framework (SAFe) certification.