Engagement Delivery Manager

Role Description

Engagement Delivery Managers (Project Managers) are responsible for leading project teams to drive successful customer outcomes with our implementations. They manage and run medium-to-complex projects and actively take part in client management, project execution and control, scoping, contract reviews, knowledge transfer, and budget management.

Your Impact

• Lead the project team. Show strong leadership by forming the team, keeping communication channels clear, and giving the team clarity, motivation and direction throughout the engagement.
• Act as the primary customer interface. Run project management activities that ensure adherence to Salesforce methodology, project gates and governance.
• Build and lead project plans. Monitor progress and timelines, adjust schedules and plans as needed, and ensure on-time, on-budget delivery. Identify and resolve issues to ensure project success.
• Guide teams through the software delivery lifecycle using Agile, applying analytical and technical skills.
• Oversee utilization of project resources in line with resource allocation and budget, including timely timesheet entry and approvals.
• Lead one large project, or a couple of small to medium-sized related projects that need cross-functional teamwork.
• Anticipate and remove obstacles that slow down or block teams from reaching project goals.
• Facilitate requirements gathering and help prepare project deliverables and Salesforce documentation as needed.
• Work as an extension of the account team to grow the Salesforce footprint.
• Take part in end-to-end implementation planning, including project management, risk and issue management, communication and organizational change.
• Facilitate User Acceptance Testing with business end users, including coordination and sign-off.

Basic Qualifications

• 5+ years of professional services, consulting, or project management experience
• 2+ years managing technology implementations (Salesforce platform experience preferred)
• Proven experience in project management, including external client projects in software development, CRM and SaaS environments
• Ability to balance business and technical requirements to produce a project plan, and to collaborate with others to gather inputs such as estimates
• Ability to facilitate meetings with client stakeholders, support and guide team members, and proactively manage project risks and dependencies
• Demonstrated project management skills, with direct responsibility for leading project teams of 10+ members and managing budgets and schedules
• Ability to hold difficult conversations
• Track record of delivering high-quality results on time and within budget
• Ability to maintain clear communication with remote consultants
• Strong interpersonal skills and strong verbal and written communication
• Ability to work effectively in a fast-paced, team-oriented environment
• Proficiency in Spanish and English
• Availability to travel regionally, and occasionally internationally, depending on customer needs

Preferred Qualifications

• Business process knowledge in an industry vertical (e.g., Financial Services, Telco, Health & Life Sciences, Manufacturing, Retail, Logistics)
• Project management certification such as PMP and, SAFe and/or Scrum
• Experience advising client business and technology stakeholders
• Pre-sales skills and change management experience
• Exposure to enterprise-scale integration solutions and cloud technology
• Experience implementing CRM solutions across Sales, Service, Marketing or Commerce