Customer Service Representative

Customer Service Representative - India

Job Description

Location : Hyderabad Job Type: Full-time

Overview

The Customer Service Specialist plays a key role within the Customer Service and Billing team, reporting directly to the Billing Manager. This position requires a strong blend of customer service experience and billing/invoicing knowledge. The ideal candidate is detail-oriented, self-motivated, and thrives in a high-volume, fast-paced environment.

Key Responsibilities

• Serve as the primary point of contact for customer billing and account-related inquiries via phone and email, ensuring timely and professional resolution within SLA targets.
• Proactively assist customers with questions related to accounts receivable, payments, and invoice discrepancies.
• Review and compare invoices against contract terms to ensure accurate billing and proper revenue recognition in financial systems.
• Update customer billing and contact information promptly in sales and financial systems.
• Support the customer service team with escalated billing/account concerns, ensuring a seamless customer experience.
• Perform other customer support and billing-related duties as assigned.

Requirements

• Customer Service experience is required, with proven ability to handle external customer communications in a professional manner.
• 1–3 years of experience in billing, invoicing, or accounts receivable.
• Strong proficiency in Microsoft Office (Excel, Word, Outlook).
• Demonstrated ability to process and review a high volume of transactions with accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently while contributing to a team in a fast-paced, high-volume environment.