Credit & Collections Analyst
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- As a U.S. company that exports software and technology internationally, we must comply with U.S. export control laws in every country where we operate. The information provided will be used to determine whether we need to obtain an Export Control License for your employment if you are hired. Are you a citizen, national or permanent resident of Iran, Cuba, North Korea or Syria?
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About this role
Employer-provided description, formatted for easier reading.
Job Description: Handles customer inquiries regarding billing and collections. Interacts with the Customer, Sales, and other internal departments to provide a variety of post-sales services related to billing and collections. Develops and maintains positive customer relations, coordinates with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.
Reporting to AR Operations Sr. Manager, Japan
Responsibilities: -Receives, investigates, and responds to incoming customer inquiries regarding invoicing, payment terms/schedules, and contract management, as well as account cancellations and reductions.
If unable to resolve a customer issue, escalates to the appropriate staff or management -Manages assigned collections portfolio, initiating collections communications as necessary to ensure that all assigned invoices are paid on time -Assists with month-end cash application activities -Supports Credit/Cash Collection Manager with respect to customer communication, cash collection-related activities, AR management, write-offs, cash applications and reporting on those activities -Participates in and leads the implementation of some cross-functional global projects
Requirements: -Excellent written and verbal Japanese communication skills -Advanced written and verbal English communication skills -Self-starter -Attention to detail -Excellent decision-making skills and very decisive -Demonstrated initiative and the ability to work independently -Demonstrated proficiency in quickly understanding customer requirements and delivering tailored responses.
-Ability to consistently manage a high volume of cases. -Ability to excel in a fast-growing/fast-paced environment delivering accuracy while managing to deadlines where adaptability is imperative.
-Ability to create and sustain a constructive work environment, fostering teamwork with colleagues and positive working relationships with external customers -At least 2-3 years experience in a customer-facing position is preferred Proficiency in MS Excel (Intermediate level or above) -Workday, Salesforce experience is preferred