Chief of Staff

The Chief of Staff in the office of the CEO is a strategic and operational leader who bridges engineering leadership, finance, HR, and cross-functional teams to drive clarity, discipline, and momentum. This position combines strategic planning with hands-on execution and serves as an operational bridge to Trust & Infrastructure teams.

The Experience

Engineering Operations & Rhythm of Business

• Drive the operating cadence (staff meetings, quarterly planning, all-hands, and leadership events like EM/IC Summits).
• Track commitments, set agendas, and partner with Finance on budget management and headcount planning.
• Translate Trust & Infrastructure roadmap priorities into org-wide planning, resourcing, and leadership visibility.

Headcount & Hiring Operations

• Oversee headcount monitoring, position approvals, backfills, sign-on bonuses, and location strategy.
• Partner with Recruiting and HR to unblock hiring and support hiring managers.

Planning & Budget Operations

• Lead quarterly/annual planning, variance analysis, RLOAs, and org-level metrics reporting.
• Drive operational efficiency through process improvements and AI-powered productivity tools.

Communications & Culture

• Manage engineering communications, announcement channels, promotions, and all-hands messaging.
• Support culture initiatives, intern programs, and the Engineering Blog.

You're Our Person If:

• 14+ years in business operations, strategy, finance, or related field (preferably in high-growth tech).
• Proven success as a partner to senior technical leadership; experience with Trust/Infrastructure/Platform teams is a plus.
• Strong financial acumen (budgeting, headcount planning, variance analysis) and cross-functional collaboration skills.
• Bachelor's degree required; MBA or advanced degree preferred.

Even Better If:

• Prior Engineering Business Operations or Chief of Staff experience.
• Familiarity with Salesforce, Workday, Tableau, and AI productivity tools.