Account Executive - Service Cloud

We're redefining how the world's leading companies deliver customer service. Service Cloud is the #1 AI-powered service platform globally, and we're growing fast.

Your Role

As a Service Cloud Account Executive, you'll work as a strategic partner to commercial and enterprise customers and prospects across New Zealand — helping them solve real service and contact centre challenges using the full power of Salesforce, including Agentforce , our autonomous AI platform.

You'll carry quota for Service Cloud and work both within existing accounts and hunt for new business across a named account set spanning commercial and enterprise segments.

Day to Day

• Build and execute a Service Cloud sales strategy across a blended commercial and enterprise territory in New Zealand
• Act as a trusted advisor to customers, deeply understanding their service and CX challenges
• Drive revenue growth by expanding within existing accounts and acquiring net-new logos across both commercial and enterprise segments
• Evangelize AI-powered service solutions — including Agentforce — that transform how businesses support their customers
• Run full sales cycles: prospecting, discovery, solution design, negotiation, and close
• Exceed annual quota through a consultative, outcome-led approach, adapting your sales motion to deal size and complexity

Ideal Expertise

• 5+ years of experience selling technology solutions, ideally in Customer Service, Contact Centre, Field Service, or CX
• A track record of consistent quota overachievement across mid-market and/or enterprise accounts
• Strong consultative selling skills — discovery, solution framing, negotiation, and close
• Experience with SaaS and software sales
• Ability to manage a diverse pipeline — from fast-moving commercial deals to complex, multi-stakeholder enterprise cycles
• Familiarity with CRM platforms (Salesforce experience a bonus!)

Why Now?

AI is reshaping how businesses of every size think about customer service — and Salesforce is leading that shift. With Agentforce , our customers aren't just automating tasks; they're deploying autonomous AI agents that handle service at scale. You won't just be selling software.

You'll be helping some of New Zealand's most ambitious commercial and enterprise organisations figure out what's possible in the next era of customer experience.

Why Salesforce?

We invest heavily in your success from day one — onboarding includes a week-long product bootcamp, mentorship, and ongoing coaching. But it's more than that:

• Work with a portfolio that includes Agentforce, Einstein AI, Data Cloud, and Service Cloud — tools that are changing what "good" looks like in customer service
• Join a culture built on the Ohana — collaboration, inclusion, and genuine care for each other

*LI-Y