Senior Analyst- Customer Service
What you'll need to apply
Fields this application requires
Company-specific questions
- Are you currently an employee of Raytheon Missiles & Defense, Raytheon Intelligence & Space, or Raytheon Technologies Corporate Offices?
- Did you previously work for Raytheon Technologies (including its predecessors or any of its businesses) in any capacity?
- Are you subject to any legal or regulatory employment restrictions, such as a non-compete agreement?
- Are you a CURRENT U.S. federal government employee?
- Are you a FORMER U.S. federal government employee, or a CURRENT government official of any government and serving as: (1) An elected official; (2) A party official, politician, or political appointee; (3) A judicial or law enforcement officer; (4) Working in a regulatory entity; (5) An inspector or auditor; or (6) Responsible for purchasing decisions on behalf of a government entity?
- Are you related (parent, child, spouse, sibling, or in-law) to a Government Official who is: (1) An elected official; (2) A party official, politician, or political appointee; (3) A judicial or law enforcement officer, such as a judge, prosecutor, or police officer; (4) Working in a regulatory entity; (5) An inspector or auditor; or (6) Responsible for purchasing decisions on behalf of a government entity? If you do not know whether the answer is yes or no, please indicate unsure. Government Official means any director, officer, or employee (whether elected or appointed) of a Government, or any candidate for any position therein. Government means any: •government, U.S. or non-U.S., whether at the national, regional, state, or local/municipal level; •Government Aviation Authority; •airline owned (in whole or in part) or operated by a government; •organization, company, or business acting in an official capacity on behalf of a government; •organization, company, or business in which a government holds a controlling interest or effective management control; •political party; •public international organization (e.g., United Nations, World Bank, World Trade Organization, International Civil Aviation Organization, etc.); or •department, agency, subdivision, of an organization listed above
- Are you related to any of the following: • Executive Officers of Raytheon Technologies, who are Gregory J. Hayes, Neil G. Mitchill, Jr, Frank R. Jimenez, Dantaya Williams, Michael R. Dumais, Roy Azevedo, Christopher T. Calio, Wesley D. Kremer, Stephen Timm, Amy L. Johnson, Kevin G. DaSilva; or • Directors of the Raytheon Technologies Board of Directors, who are Gregory J. Hayes, Bernard A. Harris, Jr., Marshall O. Larsen, Robert K. Ortberg, Margaret L. O’Sullivan, Denise L. Ramos, Fredric G. Reynolds, Brian C. Rogers, Tracy A. Atkinson, George R. Oliver, Dinesh C. Paliwal, Ellen M. Pawlikowski, James A. Winnefeld, Jr., Robert O. Work. “Related to” is defined as: spouse, parent, stepparent, grandparent, child (including through adoptive relationships), stepchild, brother, sister, grandchild, mother-in-law, father-in-law, son-in-law, daughter-in-law, brother-in-law, sister-in-law, or any person (other than a tenant or employee) who shares your household.
About this role
Employer-provided description, formatted for easier reading.
Date Posted:
2026-09-30

 Country:
India

 Location:
IN-KA-BENGALURU-NORTHGATE ~ Sy No 2/2 Venkatala Village ~ SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli

 Position Role Type:
Hybrid
Who We Are:
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can.
Together, we push the boundaries of known science and find new ways to connect and protect our world.
Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.
Customer Service Senior Analyst Contact Center
Your objectives as a Customer Experience Center Agent
Under the leadership of the Customer Experience Center Manager, you will be the first respondent of customer queries within our multi-site Customer Experience Center. You will be directly responsible for helping customers navigate our numerous Aftermarket commercial services, online and offline. You will be reviewing the customer issues in detail and provide resolutions efficiently.
You will need to develop deep relationships with the various internal teams (Technical Publications, Commercial Claims, Engine Rental, Spares parts, Accounts Receivables, etc..) with the objective of resolving customer queries holistically. You will also be participating in continuous improvement projects and conducting change management activities frequently.
What are our expectations? Our Customer Experience Center is a key channel for serving our customer worldwide. The experience we offer our customers has a direct impact on their ability to conduct their business.
Your ability to handle customer queries professionally will ensure Pratt and Whitney’s leadership position.
What You Will Do
- Participate in establishing a best-in-class Customer Experience Center in multiple time zones.
- Review customer issues reported through email, CRM and other means. Troubleshoot issues and document the associated actions accordingly.
- Participate in Customer Experience Center data gathering activities and make recommendations to improve service levels.
Qualifications
You Must Have:
- Bachelor’s degree with 2-5 years of experience in a multi-site Call Center, Contact Center, Customer support teams, preferably in the aerospace industry.
- 1-2 years managing continuous improvement projects related to customer service.
- Natural sense of authentic listening with customer and colleagues.
- Relentless focus on customer and a clear sense of urgency.
- Abe to ask meaningful probing questions during troubleshooting sessions.
- Strong understanding of the aviation ecosystem and vocabulary.
- English spoken and written is key (French is an asset).
- Field of study
- Business Administration, Customer Service, Commerce, Management, Communications, Sales and Marketing.
Location
Bengaluru Hybrid Model
Shift: EST (4:30 PM to 1:30 AM)
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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