Customer Service Agent
About this role
Employer-provided description, formatted for easier reading.
As a Customer Service Agent , you will play a key role in delivering exceptional customer experiences, resolving enquiries, and driving satisfaction for our customers across Australia. PERGOLUX is a premium outdoor-living brand that designs and delivers Scandinavian-inspired pergolas and accessories.
Built on values of Integrity, Ambition, Innovation, Humility, Appreciation, and Unity, our global team fosters a collaborative, design-driven, and growth-oriented culture.
What You’ll Do
- Provide outstanding customer service and support to both internal and external stakeholders across multiple channels.
- Confidently handle customer enquiries with empathy, professionalism, and a solutions-oriented mindset.
- Maintain a professional, engaging phone manner to build trust and ensure high customer satisfaction.
- Effectively manage competing priorities and stay organized in a fast-paced environment.
- Collaborate closely with cross-functional teams to continuously deliver seamless customer experiences.
What You’ll Bring
- Proven experience in a customer service role dealing with both internal and external customers.
- Strong verbal communication skills with a confident and clear phone presence.
- Excellent organizational and multitasking abilities to handle dynamic workloads efficiently.
- Ability to remain calm, composed, and positive under pressure.
- A collaborative team player attitude aligned with PERGOLUX ’s core values and culture.
Benefits
- An international work environment in a fast-growing company with plenty of development opportunities.
- Hybrid work model (80% on-site | 20% remote).
- Ergonomic workstations and modern laptops (Apple or Windows).
- Employee events (summer party, Christmas party, after-work gatherings).
- Access to the Corporate Benefits portal.
- Employee discounts on PERGOLUX products.
- 27 vacation days (excluding public holidays), plus one additional day per year of service (up to 30).
- A motivated and supportive team that helps each other.
- Strong focus on professional development and skill-building.
- Free drinks and snacks.
- Employee referral program.
How to Apply
If you are customer-focused, organized, and ready to grow with a high-performing international team, we would love to hear from you. Explore our opportunities on the PERGOLUX Career Page and stay connected via PERGOLUX LinkedIn .