Collections Specialist

About Panoptyc

At Panoptyc, we're on a mission to revolutionize loss prevention. Using visual AI and manual reviewers, we help retailers detect theft in over 20,000 markets across the United States. From Fortune 500 giants to local businesses, our impact is far-reaching.

As a fully remote, rapidly growing team, we're excited to invite top talent worldwide to join us in reshaping the future of retail security.

About the Role

We are hiring a Temporary Collections Specialist who is a proactive and systematic professional focused on the heartbeat of our business: healthy cash flow. This is not a passive administrative role; you will be the owner of our accounts receivable cycle, ensuring our enterprise clients stay aligned with their commitments while maintaining high-quality professional relationships.

You will own the full collections cycle and are responsible for:

• High-volume invoice follow-up via phone and email.
• Account reconciliation to ensure accuracy and resolve outstanding balances.
• Negotiating payment plans and resolving billing disputes cross-functionally.
• Building strong relationships with client billing departments to ensure seamless payment loops.

You must be systematic, commercially sharp, and possess a strong owner mindset. We value the ability to be firm on results while remaining professional and solution-oriented.

Responsibilities

1. Receivables Management

• Execute a proactive strategy to follow up on overdue invoices through daily phone calls and emails.
• Regularly review customer accounts to identify outstanding balances and ensure accurate allocation.
• Maintain a clean and up-to-date AR aging report.

2. Negotiation & Problem Resolution

• Lead negotiations with clients to establish payment plans that protect Panoptyc's cash flow.
• Collaborate with internal Sales and Customer Success teams to resolve disputes impacting payment.
• Identify the root cause of payment delays and implement solutions to prevent future friction.

3. Documentation & Reporting

• Maintain meticulous records of all communications and transactions in our systems.
• Provide regular reports to Finance leadership on collection status and aging trends.
• Proactively identify opportunities to improve billing and collections processes.

4. Customer Relationship Management

• Act as the primary, professional point of contact for client inquiries related to billing.
• Build positive, long-term relationships with client stakeholders to ensure Panoptyc remains a priority in their payment cycles.
• Ensure all activities comply with company policies and relevant financial regulations.

What “Great” Looks Like in This Role

We hire great. In this role, that means:

• You treat the company's bank account as if it were your own.
• You are systematic about follow-ups. Nothing slips through the cracks.
• You balance commercial sharpness with professional empathy to get results without burning bridges.
• You communicate directly and clearly, providing data-backed updates on your progress.
• You operate with urgency, understanding that time is money when it comes to collections.
• You take ownership rather than waiting for someone else to solve a problem.

Experience

• 2+ years of experience in Collections, Accounts Receivable, or Finance Operations.
• Proven experience managing high-volume portfolios and reducing DSO (Days Sales Outstanding).
• Experience in a B2B or SaaS environment is a plus.

Skills & Tools

• Strong negotiation skills and the ability to handle difficult financial conversations with professionalism and poise.
• Exceptional written and verbal communication. You are concise, clear, and action-oriented.
• High proficiency in Excel.
• Experience with CRM and accounting software, such as Salesforce, HubSpot, QuickBooks, or similar platforms.
• Proficiency in PowerPoint and experience creating presentation decks or process documentation are a plus.

Analytical & Systematic

• Highly organized approach to managing daily outreach, reconciliation, and follow-up activities.
• Ability to use data to prioritize your daily "hit list" of overdue accounts.
• Strong attention to detail and commitment to maintaining accurate account records.
• Ability to identify patterns, investigate discrepancies, and take action based on financial data.

Core Competencies

Systematic Thinking

You follow a rigorous process to maximize collection efficiency and ensure nothing falls through the cracks.

Empowered / Owner Mindset

You don't wait for instructions when you encounter a messy account. You investigate, identify the problem, and take action.

High Urgency

You understand that delayed collections directly impact cash flow and treat outstanding balances with appropriate urgency.

Opinionated

You don't just follow existing processes. You identify opportunities to improve billing and collections workflows and are comfortable recommending better approaches.

Compensation & Benefits

• Compensation: Hourly rate
• Work Environment: Fully Remote
• Location: Philippines
• Employment Type: Temporary / Contract
• Expected Start Date: ASAP

Let's protect retail together! 🚀