Finance Operations Specialist
What you'll need to apply
Fields this application requires
Company-specific questions
- Total years of experience
- Current/Previous Company: Please add previous company if you are currently unemployed
- Current Base Compensation
- Current Variable Compensation
- Any offer in hand?
- Current Company Notice Period (number of days)
- What accounting system are you most familiar with?
- Which GDS System are you most familiar with?
- Have you ever been employed by, applied to, or are you currently employed by Navan or any of its affiliated or group companies (Reed & Mackay)?
About this role
Employer-provided description, formatted for easier reading.
As a Finance Operations Specialist for Navan's Invoice Care Team, you will be responsible for managing incoming customer inquiries regarding invoices and addressing queries from various departments within Navan. You will play a pivotal role in ensuring the clarity and accuracy of all travel invoicing-related matters across the organization.
You will demonstrate a high ability to manage priorities and thrive in a dynamic, high-growth environment where you can easily adapt to rapid changes in people, processes, and products. Join a fresh, diverse team eager to advance internal processes and drive operational efficiency.
What you'll do
In this role, you will be responsible for managing incoming inquiries regarding travel invoices from our customers and addressing queries from various departments within Navan. You will play a pivotal role in ensuring the clarity and accuracy of all travel invoicing-related matters across the organization:
- Manage a large volume of inbound and outbound emails with knowledge and efficiency.
- Provide accurate, valid and complete information to customers by using the right methods/tools
- Ensuring high levels of customer satisfaction through professional support.
- Collaborating closely with colleagues as required.
- Providing feedback to other Navan departments to improve customer service efficiency.
- Initiate and conduct phone calls with suppliers, if required, to ensure the accuracy of payment and transaction information.
- Keeping records of customer interactions, transactions, comments and requests.
Your Profile
Are you an experienced and detail-oriented customer support specialist with a minimum of 3 years in the field? Do you possess adaptability and excel at piecing together complex details? Are you enthusiastic about thriving in a dynamic, forward-thinking environment?
If so, you could be the ideal candidate to join our Navan Finance Operations team as a Finance Operations Specialist.
What are we looking for:
- Demonstrated proficiency in analytical work with meticulous attention to detail.
- Strong analytical skills with experience working in Excel or similar data analysis tools.
- A background in accounting is crucial. GST, VAT and Taxation is a plus.
- Experience in the travel industry or familiarity with GDS systems is a plus.
- Comfortable working with evolving technology and AI-powered operational tools.
- Ability to effectively organize and manage tasks independently.
- Excellent verbal and written communication skills in English; additional languages are a plus.
- Capability to maintain high-performance standards in a fast-paced work environment
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
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