LandOffer
Cloud Application Support Analyst
Job details
- Work mode
- Hybrid
- Employment
- Full-time
- Level
- Mid level
- Experience
- 3+ years
- Posted
- Sep 10, 2026
- Last confirmed open
- Oct 29, 2026
What you'll need to apply
Fields this application requires
Company-specific questions
- Have you ever applied or worked for Nasdaq or any of its subsidiaries or affiliates?
- Do you have any contractual or policy restrictions (e.g.: non-competition, non-solicitation, non-disclosure clauses, or an employment agreement restriction) with your current or any previous employer that could limit your availability to work for Nasdaq?
- As a US-headquartered company with global operations, Nasdaq is subject to trade control laws the United States and jurisdictions in which it operates. Under U.S. trade control laws, the release or disclosure of U.S.-origin controlled technology to certain persons is deemed to be an export or re-export to the person’s most recent country of citizenship or permanent residency and may require an export license from the U.S. Government. In addition, U.S. trade control laws may restrict the ability of Nasdaq to hire individuals “ordinarily resident” in certain countries or regions. This screening question and any follow-up information requested from you will be used solely for the purpose of confirming compliance with applicable trade control laws by Nasdaq. Based on your response and the position for which you are applying at Nasdaq, Nasdaq may require additional information in order to proceed with your application for employment. All personal data related to this screening will be maintained pursuant to our posted Job Applicant Privacy Policy . Are you a U.S. citizen, U.S. national, a U.S. lawful permanent resident alien (“U.S. green card holder”), an individual granted U.S. asylee status, or an individual admitted as a U.S. refugee?
- Have you ever been convicted of, pled guilty or no contest to, participated in pre-trial proceedings or a post-proceeding sentence for (1) felony offenses, (2) any misdemeanor offenses involving crimes of dishonesty or breach of trust including theft, money laundering, embezzlement, or the manufacture, sale, distribution of, or trafficking in controlled substances or criminal conspiracy, or (3) multiple Driving Under the Influence (DUI) convictions, within the past seven (7) years? A “Yes” answer will not automatically bar you from employment with Nasdaq. Each situation will be reviewed on its own merits.
- Do you currently hold or plan to register any securities licenses or registrations?
- Have you ever had any (or pending) disciplinary actions taken, or sanctions imposed against you, by the Financial Industry Regulatory Authority (FINRA), the U.S. Securities and Exchange Commission, any related state agency, or national securities exchange, in relation to any violation of the law, applicable rules or ethical standards governing conduct in the securities business? A “Yes” answer will not automatically bar you from employment with Nasdaq. Each situation will be reviewed on its own merits.
- Nasdaq policy restricts employees from certain types of outside business activities while they are employed by the Company. Please disclose any outside business activities you plan to continue if you receive an offer to join Nasdaq, such as employment by another company or organization; engagement as an independent contractor or consultant to another company or organization; serving as an officer, advisor, or mentor to a for-profit business; developing or operating your own business; or owning over 5% of a business (even if that investment does not involve active management). Disclosures will be evaluated by our internal team. Do you have any outside business activities?
About this role
As a Cloud Application Support Analyst reporting to Manager – Client Support Services, you'll play a critical role in delivering expert-level client support for Nasdaq's regulatory and financial platform, ensuring issues are resolved efficiently and clients receive a consistently high standard of service.
You'll thrive in this role if you're client-focused, analytical, and comfortable navigating complex technical environments — all while working collaboratively across global teams.
Key Responsibilities
- Deliver expert functional support by diagnosing and resolving client platform issues through case management, video, and phone — taking full ownership from first contact through to resolution.
- Lead client meetings to understand needs, gather requirements, and provide clear documentation and guidance that drives informed decisions.
- Troubleshoot and resolve infrastructure-related issues — including operating system, network, and cloud environment components — within Nasdaq's hosted platform.
- Partner closely with Product, Engineering, Infrastructure, and DevOps teams to escalate, track, and drive timely resolution of complex issues.
- Contribute to the team knowledge base by documenting solutions, best practices, and workarounds — continuously growing your product expertise through certification and ongoing learning.
Required Qualifications
- 3-4+ years of experience in a client-facing technical support or technical analyst role.
- Recent graduates and early career professionals are encouraged to apply.
- Proven ability to lead client-facing meetings, gather requirements, and translate technical issues into clear, actionable solutions.
- Strong analytical skills with experience reviewing application logs and diagnosing platform or infrastructure issues.
- Demonstrated ability to work within structured incident management frameworks (e.g., ITIL) and adhere to service level commitments.
- Effective communicator with a professional, collaborative approach in global, cross-functional environments.
- Understanding of issue troubleshooting, performance tuning & optimization and debugging.
- Experience in troubleshooting and resolving issues involving Oracle and PostgreSQL Server databases.
- Bilingual proficiency in English and Japanese.
- Availability to participate in a rotating weekend on-call support schedule, typically occurring once every 6 to 7 weeks as part of the team’s shared support coverage model.
Preferred Qualifications
- Experience supporting financial technology, regulatory reporting, or capital markets platforms.
- Familiarity with cloud-hosted environments and enterprise infrastructure components.
This position will be located in Tokyo and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.
Benefits & Rewards
We offer a competitive, well-rounded rewards package designed to support the financial, physical, and emotional well-being of our employees and their families (where applicable).
We utilize a structured job architecture and career framework to ensure growth opportunities are transparent, fair, and accessible to all employees.
For more information, visit Nasdaq Benefits & Rewards Career Page .
Come as You Are
Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.
We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.
We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.